
lost bookmarks, settings etc after update
firefox updated to 128 esr all of a sudden (i didn't click update or download for this) and when i went to open firefox, the appearance and everything changed. it looked like google chrome and none of my bookmarks and settings and layouts were there. they just DISAPPEARED. i tried googling how to to fix this and for some reason every time i search it takes me to another search engine instead of google. (this is beside the main point though). I'm so frustrated right now since all my bookmarks are gone (literally having a breakdown). I tried looking through the help articles and all of them just say to use the backup profiles or that there are bookmarkbackup files in my profile folders or that firefox would download a folder with files from the old version but none of that happened. I looked into my folders for older profiles trying to find places.sqlite files but NOTHING. there is literally NO backups or profiles dated to before July 16 2025; the day it updated (shown in screenshot) and there is NO bookmarkbackup files anywhere. i have signed in to firefox prior and had my devices synced for awhile and no issues so there should have been previous profiles and data saved onto my computer. Please help, I really need my bookmarks back!
All Replies (4)
Hi Carey
This support article should help:
https://support.mozilla.org/en-US/kb/recover-user-data-missing-after-firefox-update
Hi Paul,
unfortunately i have already tried that prior to posting and as seen in the screenshot there's only those two profiles. as mentioned previously i have checked out those folders and those two profiles were made only after the update. i have already checked the firefox folder under %appdata and there are no profiles prior to the update and there is no bookmark backup files either
Do you have your data synced to Firefox on another device?
Hi Paul
Originally I had my computer, phone and tablet synced but after the update it seems to have logged out on all my devices. Afterwards I logged back in on my PC (after trying the previously mentioned method of restoring my old profile/bookmarks) and it doesn't have my bookmarks or anything. Again just the tabs and history of the current profile (the one made after the update)