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i can't open firefox

  • 3 replies
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  • 16 views
  • Last reply by Paul

Hikari Yuzuki
Hikari Yuzuki
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PLEASE READ UNTIL THE END So, a few months ago I reinstalled Windows on my laptop because I had some bugs. After the OOBE was completed, I set it up and installed Chrome. However, when I tried to log in, the app suddenly force closed and could no longer be opened. So, I switched to Firefox. Everything was running fine. But now (06/26/2025), while I was using Firefox, it suddenly force closed (this is the first time it has force closed on me). I clicked twice on the desktop but it also didn't work, I'm confused about what to do, I absolutely don't want to use Microsoft Edge. When I tried to spam the Firefox icon on the taskbar while opening the task manager, crashhelper.exe suddenly appeared many times, I tried to delete those exe files but it had no effect, so I restored them back to their directory. I'm really confused whether my laptop is broken or if there's a bug in the Windows software? So that's it and thank you.

'''PLEASE READ UNTIL THE END''' So, a few months ago I '''reinstalled Windows''' on my laptop '''because I had some bugs'''. After the OOBE was completed, I set it up and installed Chrome. However, '''when I tried to log in, the app suddenly force closed and could no longer be opened.''' So, '''I switched to Firefox'''. Everything was running fine. But now (06/26/2025), '''while I was using Firefox, it suddenly force closed (this is the first time it has force closed on me).''' I clicked twice on the desktop but it also didn't work, I'm confused about what to do, '''I absolutely don't want to use Microsoft Edge'''. '''When I tried to spam the Firefox icon on the taskbar while opening the task manager, crashhelper.exe suddenly appeared many times''', I tried to delete those exe files but it '''had no effect''', so I restored them back to their directory. I'm really confused whether '''my laptop is broken or if there's a bug in the Windows software?''' So that's it and thank you.

All Replies (3)

Denys
Denys
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  • Top 10 Contributor
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Hello,

The issue may be fixed with the latest 140.0.1 release. Please update your Firefox (you can just download the Firefox installer and run it when the browser is closed) and let us know whether the problem persists.

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Hikari Yuzuki
Hikari Yuzuki Question owner
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still didn't works

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Paul
Paul
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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted (and Unsubmitted, if any) Crash Reports will appear, similar to the one shown below.
  2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Fx115aboutcrashes

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

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