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Cannot install ver 139 release - Error message "Your computer must be restarted..." (ESR128toRelease)

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  • Last reply by RDM

RDM
RDM
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Receiving error message indicated in screen shot. numerous system restarts and still receive this error message Thanks

Receiving error message indicated in screen shot. numerous system restarts and still receive this error message Thanks
Attached screenshots

Modified by Wayne Mery

Chosen solution

Please delete the program directory (for Windows at "c:\Program Files\Mozilla Thunderbird” or c:\Program Files (x86)\Mozilla Thunderbird”), and reinstall.

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Wayne Mery
Wayne Mery
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Chosen Solution

Please delete the program directory (for Windows at "c:\Program Files\Mozilla Thunderbird” or c:\Program Files (x86)\Mozilla Thunderbird”), and reinstall.

Modified by Wayne Mery

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RDM
RDM Question owner
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Sorry. Where do I find the "program directory" and how do I reinstall? Thanks

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Wayne Mery
Wayne Mery
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The location will be either "c:\Program Files\Mozilla Thunderbird” or c:\Program Files (x86)\Mozilla Thunderbird”

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RDM
RDM Question owner
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thanks

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RDM
RDM Question owner
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That worked...Many Thanks again.... Randy

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Wayne Mery
Wayne Mery
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RDM,

From which version did you update to 139? 128? Or 138?

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RDM
RDM Question owner
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updated from version 128

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