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message to folders

  • 2 replies
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  • 10 views
  • Last reply by Wayne Mery

dan22
dan22

When I downloaded Thunderbird, all the folders from my e-mail account downloaded; but, I could not move a message from the Inbox to a folder. Today, when I opened Thunderbird, all my folders disappeared. Please advise. Thanks, Dan

When I downloaded Thunderbird, all the folders from my e-mail account downloaded; but, I could not move a message from the Inbox to a folder. Today, when I opened Thunderbird, all my folders disappeared. Please advise. Thanks, Dan

All Replies (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor

IMAP folders other than the inbox and trash require a functional connection to the mail server. My guess is you don't have one. Did you antivirus software firewall decide to block Thunderbird?

Helpful?

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor

If you have trouble figuring it out, you can quickly test whether something like AV is causing this.

Start Windows in safe mode with networking enabled - https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode

Please post to tell us your results.

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