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Moved emails folders into "account@mail.com" root folder and they all have been deleted

sylvain.schmitt
sylvain.schmitt
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Hello, sorry for the question but I can't solve it alone

My issue : I think my emails have been deleted. Its something like 500mb of content.

I'm on Windows 10; on 128.9.2esr version for Thunderbird.

You see how the path is structured: account@mail.com/inbox/... I moved my mails folders into the folder account@mail.com (instead of account@mail.com/inbox/) Closed thunderbird Restarted thunderbird

All folders at account@mail.com/ disappeared.

I tried to find them. I created a folder named "TestAccountFindThunderbird" I moved account@mail.com/inbox/TestAccountFindThunderbird into account@mail.com/TestAccountFindThunderbird Closed thunderbird Restarted thunderbird "TestAccountFindThunderbird" disappeared as well

and making a research on C:\ drive I managed to find TestAccountFindThunderbird.msf inside the folder at C:\Users\<my_account>\AppData\Local\Temp\MozillaMailnews

At the same place I found also the other things that disappeared from my mail account Health.msf, Apple.msf, Work.msf, Insurances.msf, Bank.msf, ... But they are all .msf files...

I saved them into a backup folder. Then I copy pasted all that content from backup to INBOX.sbd but when I open Thunderbird in a blink they are all removed. I guess its because they are .msf and not actual content.

1) Why when I move a mail folder into account@mail.com/ then the folder disappears/is deleted? 2) Where are my emails? And how do I reimport them? 3) Why do I have traces of them into AppData\Local\Temp\MozillaMailnews?

Thanks in advance

Hello, sorry for the question but I can't solve it alone My issue : I think my emails have been deleted. Its something like 500mb of content. I'm on Windows 10; on 128.9.2esr version for Thunderbird. You see how the path is structured: account@mail.com/inbox/... I moved my mails folders into the folder account@mail.com (instead of account@mail.com/inbox/) Closed thunderbird Restarted thunderbird All folders at account@mail.com/ disappeared. I tried to find them. I created a folder named "TestAccountFindThunderbird" I moved account@mail.com/inbox/TestAccountFindThunderbird into account@mail.com/TestAccountFindThunderbird Closed thunderbird Restarted thunderbird "TestAccountFindThunderbird" disappeared as well and making a research on C:\ drive I managed to find TestAccountFindThunderbird.msf inside the folder at C:\Users\<my_account>\AppData\Local\Temp\MozillaMailnews At the same place I found also the other things that disappeared from my mail account Health.msf, Apple.msf, Work.msf, Insurances.msf, Bank.msf, ... But they are all .msf files... I saved them into a backup folder. Then I copy pasted all that content from backup to INBOX.sbd but when I open Thunderbird in a blink they are all removed. I guess its because they are .msf and not actual content. 1) Why when I move a mail folder into account@mail.com/ then the folder disappears/is deleted? 2) Where are my emails? And how do I reimport them? 3) Why do I have traces of them into AppData\Local\Temp\MozillaMailnews? Thanks in advance

Modified by sylvain.schmitt

Chosen solution

OK So little update; I won... ! I got my emails back.

I connected on my RoundCube online webmail to send an email from there because I had issues setting a SMTP server from my Thunderbird account. By curiosity after sending the email I decided to check if I could find anything like server port or some setup data.

I clicked into Settings/Folders (which where you manage the folders) and I had a big list of the folder I created... Including the folders that disappeared ! And I checked the quota of used space and the quota is at 10%: My data weren't deleted ! The missing folders were all unsubscribed and unchecked !

I checked all of them, they appeared on RoundCube UI ! Right away I created a BACKUP folder inside an existing folder that were available in Thunderbird and RoundCube, and started moving all my folders into BACKUP/ !

For a reason I don't understand Thunderbird decided to unsubscribe from the folders that were put just under myaccount@mail.com ! It was and extremely frustrating and demoralizing experience; but now I'm so happy and relieved to have found again all my data and the missing mails.

Please, just fix that.

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All Replies (2)

sylvain.schmitt
sylvain.schmitt Question owner
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Well, no answer from anywhere... Data is gone, and Thunderbird allows actions that removes people's data without warning.

Helpful?

sylvain.schmitt
sylvain.schmitt Question owner
more options

Chosen Solution

OK So little update; I won... ! I got my emails back.

I connected on my RoundCube online webmail to send an email from there because I had issues setting a SMTP server from my Thunderbird account. By curiosity after sending the email I decided to check if I could find anything like server port or some setup data.

I clicked into Settings/Folders (which where you manage the folders) and I had a big list of the folder I created... Including the folders that disappeared ! And I checked the quota of used space and the quota is at 10%: My data weren't deleted ! The missing folders were all unsubscribed and unchecked !

I checked all of them, they appeared on RoundCube UI ! Right away I created a BACKUP folder inside an existing folder that were available in Thunderbird and RoundCube, and started moving all my folders into BACKUP/ !

For a reason I don't understand Thunderbird decided to unsubscribe from the folders that were put just under myaccount@mail.com ! It was and extremely frustrating and demoralizing experience; but now I'm so happy and relieved to have found again all my data and the missing mails.

Please, just fix that.

Modified by sylvain.schmitt

Helpful?

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