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Lost all data after update to release from 115 to 128.

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  • 4 have this problem
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  • Last reply by kak74329

kak74329
kak74329

My thunderbird program today updated itself from 115 to 128. I lost all the data I had. I had two email accounts in the program. After the update it displays one and an empty mailbox and nothing else. Downloading emails to this mailbox does not work.

I have 5 folders in the location “C:\users\appdata\roaming\thunderbird\profiles” which have 25gigabytes.

What can I do? Is it possible to go back to the old version of the program or restore data?

My thunderbird program today updated itself from 115 to 128. I lost all the data I had. I had two email accounts in the program. After the update it displays one and an empty mailbox and nothing else. Downloading emails to this mailbox does not work. I have 5 folders in the location “C:\users\appdata\roaming\thunderbird\profiles” which have 25gigabytes. What can I do? Is it possible to go back to the old version of the program or restore data?

Chosen solution

Problem solved: 1. I clicked "help" and "troubleshooting information" 2. I went to section Profiles and clicked "about:profiles" 3. I clicked "Run new window with this profile" on different profile 4. When I saw that there are all my mailboxes and mails i have set this profile as default 5. I deleted this one profile which has no data.

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Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor

After startup, please check Error Console (ctrl+shift+J) for errors and warnings

kak74329
kak74329 Question owner

Chosen Solution

Problem solved: 1. I clicked "help" and "troubleshooting information" 2. I went to section Profiles and clicked "about:profiles" 3. I clicked "Run new window with this profile" on different profile 4. When I saw that there are all my mailboxes and mails i have set this profile as default 5. I deleted this one profile which has no data.