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Firefox 128.0`

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  • Last reply by Anthorin

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Since 128.0 was installed outlook.office.com/mail has stopped working. (Windows 11)

My mail account has numerous shared groups. However these now fail to load with a messgae "Cannot load folders for "xxxxxxxxx" Decoding failed.

Additionally, while I can see new mails in the list (under focused and Other), the previews are all blank.

I do not get this error in Edge or Chrome in Windows.

Since 128.0 was installed outlook.office.com/mail has stopped working. (Windows 11) My mail account has numerous shared groups. However these now fail to load with a messgae "Cannot load folders for "xxxxxxxxx" Decoding failed. Additionally, while I can see new mails in the list (under focused and Other), the previews are all blank. I do not get this error in Edge or Chrome in Windows.

Chosen solution

Fixed in an update a few days later. Would have been nice if Mozilla had indicated this was a known fault - especially since there is no way to restore the previous version easily.

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Chosen Solution

Fixed in an update a few days later. Would have been nice if Mozilla had indicated this was a known fault - especially since there is no way to restore the previous version easily.