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junk filter

Thunderbird Troubleshooting
pbl4him replied 2 years ago
pbl4him
pbl4him

Frequently when I click on an email to open, it disappears. I find it in the junk folder. How can I stop this from happening?

Frequently when I click on an email to open, it disappears. I find it in the junk folder. How can I stop this from happening?

All Replies (4)

Matt
Matt
  • Top 25 Contributor

Is this perhaps a Yahoo account? They are the only provider I know of that randomly moves mail for folders other than the inbox to spam.

pbl4him
pbl4him Question owner

No, it is a comcast acct. I think it has to do with Thuderbird. If I go to Xfinity, the email is where it is supposed to be. Thunderbird is moving the email.

Toad-Hall
Toad-Hall
  • Top 25 Contributor

By any chance have you got the 'Spam' column header enabled ? If you are selecting an email but accidentally clicking on the greyed out junk icon then you are marking email as junk. It would explain why some emails suddenly go to junk when you click on the email in Message List.

pbl4him
pbl4him Question owner

There is a spam icon. I may be hitting that area of the mail list. Thank you. I will pay more attention and see if that is what is happening. It makes sense that that is the issue. User error!