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Firefox opened with a set of questions. Now all of my shortcuts have disappeared and I can't get them back.

  • 2 replies
  • 0 have this problem
  • 5 views
  • Last reply by cor-el

becky.pottsbaker
becky.pottsbaker
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Firefox opened with a set of questions just now. I did what was appropriate then it was like FF reset. All of my home page shortcut boxes were gone and I want them back. FF/Mozilla sent a verification code to my email. I typed the url for my gmail account and FF did nothing. A page came up with the url and it was blank. The tab had an icon grayed out and the page was blank. So I had to go to Edge to sign in to my gmail to get the code. I am at work. I do not have time to search through a plethora of articles trying to find how to get my shortcuts back. Why did they go away in the first place. This is maddening. I've used FF for years and it has always been simple. I just need an answer to what should be a simple question.

Thanks in advance for your help.

Firefox opened with a set of questions just now. I did what was appropriate then it was like FF reset. All of my home page shortcut boxes were gone and I want them back. FF/Mozilla sent a verification code to my email. I typed the url for my gmail account and FF did nothing. A page came up with the url and it was blank. The tab had an icon grayed out and the page was blank. So I had to go to Edge to sign in to my gmail to get the code. I am at work. I do not have time to search through a plethora of articles trying to find how to get my shortcuts back. Why did they go away in the first place. This is maddening. I've used FF for years and it has always been simple. I just need an answer to what should be a simple question. Thanks in advance for your help.

All Replies (2)

TyDraniu
TyDraniu
  • Top 10 Contributor
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Can you enter about:profiles in the address bar and see if there are more than one profile?

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cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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^: see:

What questions did you get ?

To recover pinned sites, you need the browser.newtabpage.pinned pref stored in prefs.js. You can possibly save a copy of the value of this pref for future cases.

You can use the button on the "Help -> More Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page (Root directory).

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