# Check your desktop for the '''Old Firefox data''' folder # Go to ''about:profiles'' to see if you have one profile or more.

You will always use some personal data if you use the Firefox refresh feature. *https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings You can use the Profile Manager to create a new profile as an easy test whether your current profile is causing the problem as in this case you can easily switch between the profiles where with a refresh the profile is moved to the "Old Firefox Data" folder on the desktop. *https://support.mozilla.org/en-US/kb/profile-manager-create-remove-switch-firefox-profiles If the new profile works, you can transfer files from a previously used profile to the new profile, but be careful not to copy corrupted files to avoid carrying over problems. *https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile