Cannot delete Firefox account, says wrong password
I have many Multi account containers on my firefox account, they are no longer syncing across devices, even when a build a brand new profile.
I need this fixed, so in despiration, I am going to delete my firefox account. When I attempted to it states that I have the incorrect password, but, I don't as it's the same PW I'm entering when logging in.
How can I fix this?
All Replies (10)
If I could avoid having to start completely over, I'd prefer that. I have around 500 or so sites in my multi account container that I would rather not set back up but if my changes are no longer going to sync then I will have to start over.
Sir, I did not lose my password. I know my password, I can log into Firefox account with that password successfully as I have done here. I cannot, however, delete my account as it says the password is not correct. That makes no sense, it's the same password that I used to just log in.
I'm also not stating that it's a backup, I know that, I back up my own book marks. I'm simply stating two things:
1) Containers WILL NOT sync (across devices) however bookmarks do, despite ALL settings being correct 2) I cannot delete my account due to it not accepting the CORRECT password
Modified by user113054358372829092468545333965229426034
You can open about:sync-log via the location bar to see if recent Sync logs are available. You can upload the file to a website like Pastesite if you can't post the content of the file in a reply.
Dropa, thank you for the tip. I will keep that in mind as a last course of action.
One computer will not produce logs, this one, has produced a few. It pulled in the old data for containers and not the modified from a few weeks ago.
Log 1: https://pastebin.com/FnzZct1w Log 2: https://pastebin.com/E5WaKYBE Log 2: https://pastebin.com/Befrb9aa
Look through, I am seeing some login errors? Bookmarks do sync across devices. I'm no expert on these logs, hopefully they will help you :)
Modified by user113054358372829092468545333965229426034
I did not mean to select solved the problem, could that be corrected?
Steps are given below- Log in to your account if you haven't already. Scroll to the bottom and click the Delete Account button. Click the checkboxes to acknowledge you understand the effects of deleting your account, and click Continue. Enter your Firefox accounts password. Click the Delete Account button.
Regards, Rachel Gomez
Another log: https://pastebin.com/7Z4sZdmg
Could you please use https://pastesite.org/ to post the logs like I suggested above as pastebin doesn't seem to like hosting Firefox crash reports and removes/hides them.
I'm sorry- did not pick up on that. That site will not create the link, the logs may be too large. Here's the files here: https://1drv.ms/u/s!Ar5Vx9Edw8DmgZ5-r9GHrMoCazaHsg?e=SrcPdR
Hi, did those logs work?