Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Disappearing Inbox contents when AOL account is removed/reinstalled

  • 1 reply
  • 1 has this problem
  • 15 views
  • Last reply by rakahane

rakahane
rakahane
more options

I am using Thunderbird 91.3.0 under Windows 11 with a verizon.net email address. Followed the AOL instructions to improve security by removing my old account and reinstalling it. When I did so. the contents of my Tbird Inbox (which had NOT been backed up) disappeared. Any way to recover the messages that were in the Inbox?

I am using Thunderbird 91.3.0 under Windows 11 with a verizon.net email address. Followed the AOL instructions to improve security by removing my old account and reinstalling it. When I did so. the contents of my Tbird Inbox (which had NOT been backed up) disappeared. Any way to recover the messages that were in the Inbox?

Chosen solution

PROBLEM SOLVED! I went into my Tbird profile and copied the Inbox and Inbox,msf files from the old pop.verizon directory to the new pop.verizon-1 directory, and the Inbox contents were restiored. Phew!

Read this answer in context 👍 0

All Replies (1)

rakahane
rakahane Question owner
more options

Chosen Solution

PROBLEM SOLVED! I went into my Tbird profile and copied the Inbox and Inbox,msf files from the old pop.verizon directory to the new pop.verizon-1 directory, and the Inbox contents were restiored. Phew!