Firefox frequently freezes/crashes with very high memory usage
Several times a day Firefox freezes and begins using a lot of memory (90-99%). After a while either the open tab or the browser will crash. I have tried troubleshooting mode, an account refresh and a fresh install of Firefox, but the crashes still occured after/during all of these fixes. I've tested my RAM and there were no errors detected. This problem has been occuring for a month or so, but seems to be getting more frequent. I've included the report IDs of the most recent crash reports.
bp-c3632dd7-dff1-4265-90e9-f62710210926 bp-3eb0a8ac-a491-48ac-a186-997250210926 bp-c3632dd7-dff1-4265-90e9-f62710210926 bp-80bb3b1e-6a1d-4942-ac4b-c8de80210926 bp-d649e773-27d6-479e-99b2-bf5d90210926
Thanks in advance if anyone has any suggestions!
All Replies (2)
bp-c3632dd7-dff1-4265-90e9-f62710210926 Signature: mozalloc_abort | sk_abort_no_print | SkTDArray<T>::adjustCount
MOZ_CRASH Reason (Sanitized) : MOZ_CRASH()
Crash Reason EXCEPTION_BREAKPOINT
The crash report flagged these programs; Hmpalert.dll = HitmanPro.Alert +++++++++++++++++++++++++++++++++++++++++++++++++++ bp-3eb0a8ac-a491-48ac-a186-997250210926 bp-80bb3b1e-6a1d-4942-ac4b-c8de80210926
Signature: OOM | large | mozalloc_abort | moz_xmalloc | std::vector<T>::_Emplace_reallocate<T> | mozilla::gfx::PathBuilderCairo::BezierTo
MOZ_CRASH Reason (Sanitized) : MOZ_CRASH()
Crash Reason EXCEPTION_BREAKPOINT
System Memory Use Percentage 93
The crash report flagged these programs; Hmpalert.dll = HitmanPro.Alert +++++++++++++++++++++++++++++++++++++++++++++++++++ bp-d649e773-27d6-479e-99b2-bf5d90210926 Signature: OOM | large | mozalloc_abort | moz_xmalloc | std::allocator<T>::allocate
MOZ_CRASH Reason (Sanitized) : MOZ_CRASH()
Crash Reason EXCEPTION_BREAKPOINT
The crash report flagged these programs; Hmpalert.dll = HitmanPro.Alert
This is for Sumo's Related Bugs 1691997 VERIFIED FIXED Potential startup Crash in [@ OOM | large | mozalloc_abort | moz_xmalloc | std::allocator<T>::allocate]
Update HitmanPro.Alert. If the problem continues, disable it.
Basically, an OOM (Out Of Memory) means the system is having issues with the RAM.
https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster
https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix
https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram
https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding
https://support.mozilla.org/en-US/kb/firefox-takes-long-time-start-up
https://support.mozilla.org/en-US/kb/quick-fixes-if-your-firefox-slows-down
https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-or-cpu-resources
MemTest LAST UPDATED : 12/04/2020
Could you please run a tool from http://memtest.org/
in order to check the integrity of your RAM?
You will need a thumb or disk drive to install it on.
Do you let Windows handle the page file or did you set a fixed size ?
Control Panel -> System -> Advanced -> Performance -> Settings
If you use a fixed size for the page file then try the former and let Windows handle the page file. How to determine the appropriate page file size for 64-bit versions of Windows {web link}