We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox instruction is to start recovering by using the bookmarks manager, but...

more options

... I can't find it! Windows did a big update the other day that messed up everything on my laptop. Now that most of that has been fixed and I'm trying to get online again, I find that all of my bookmarks are gone. Help, please! Where is the bookmarks manager so I can try to get them back?

... I can't find it! Windows did a big update the other day that messed up everything on my laptop. Now that most of that has been fixed and I'm trying to get online again, I find that all of my bookmarks are gone. Help, please! Where is the bookmarks manager so I can try to get them back?

All Replies (2)

more options

Are you using this article: Recover lost or missing Bookmarks?

The bookmarks manager is called the Library. To call that up, either press Ctrl+Shift+b or click "Show All Bookmarks" on the Library menu under Bookmarks.

more options

Somtimes a major Windows update will preserve your data in a folder named

C:\Windows.old

Can you find such a folder on your system?

If so:

Before proceeding, please set Windows to show you hidden files and folders: https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files

Then check here:

C:\Windows.old\Users\<username>\AppData\Roaming\Mozilla\Firefox\Profiles\

You might just have one profile folder, or you might have more than one.

Anything so far?