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Add-on Theme and Thunderbird crashes when I get a message, how can I fix this

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  • Last reply by Wayne Mery
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BBSquared
BBSquared

Downloaded add-on but Thunderbird crashes when I get an incoming message; reverted back to default theme and Thunderbird still crashes, How can I fix this?

Downloaded add-on but Thunderbird crashes when I get an incoming message; reverted back to default theme and Thunderbird still crashes, How can I fix this?

All Replies (3)

Wayne Mery
Wayne Mery
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  • Top 10 Contributor

Change the sound played when a new message comes it - to the default setting

BBSquared
BBSquared Question owner

the add-on was a theme (MS Office 2003 JB edition) and the latest Thunderbird was upgraded; I received several emails and at the same time Thunderbird crashed (and has crashed ALL DAY). I removed the theme, restart Thunderbird and my computer and still the issue, Thunderbird crashing when I receive incoming emails.

At every crash, I submit a crash report requesting HELP.

What's a another solution?

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor

Change the sound played when a new message comes it - to the default setting - at tools > options > general

If it still crashes please post your crash IDs here. Instructions https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports