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After upgrading to Thunderbird 60 on Windows 10, I could not write any email

  • 2 replies
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  • Last reply by sporti1703

sporti1703
sporti1703
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Hi Thunderbird,

I've tried a couple of thing to fix my problem. I could not write any mail, because Thunderbird 60 is hanging up and crashed. It does not matter, if I start Thunderbird in safe-mode or not. Following troubleshooting guide posted on Mozilla Wiki (https://wiki.mozilla.org/Thunderbird:Testing:Memory_Usage_Problems) does not work. Additionally I had removed Thunderbird installation and installed again.

I get the same result. That is disappointing.

Please assist me and fix current issue.

Regards, Volker

Hi Thunderbird, I've tried a couple of thing to fix my problem. I could not write any mail, because Thunderbird 60 is hanging up and crashed. It does not matter, if I start Thunderbird in safe-mode or not. Following troubleshooting guide posted on Mozilla Wiki (https://wiki.mozilla.org/Thunderbird:Testing:Memory_Usage_Problems) does not work. Additionally I had removed Thunderbird installation and installed again. I get the same result. That is disappointing. Please assist me and fix current issue. Regards, Volker

All Replies (2)

Wayne Mery
Wayne Mery
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1. Does it also happen if started thusly https://support.mozilla.org/en-US/kb/safe-mode-thunderbird ?

2. If you are really crashing then you should have crash IDs. Please post them. See https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports

sporti1703
sporti1703 Question owner
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Wayne Mery said

1. Does it also happen if started thusly https://support.mozilla.org/en-US/kb/safe-mode-thunderbird ? 2. If you are really crashing then you should have crash IDs. Please post them. See https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports

1) Yes. I had the same issue when using Thunderbird safe-mode 2) Unfortunately crash ID's were not be created, because Thunderbird process hangs completely.

After changing my email signature (my-signature.html) I've recognized that I could use Thunderbird properly. My assumption is that all your existing email signature could not be imported correctly after Thunderbird upgrading from 59.x to 60.