This thread was archived. Please ask a new question if you need help.
Bypass on error code "SEC_ERROR_UNKNOWN_ISSUER" not possible anymore
Since some time I get the error code "SEC_ERROR_UNKNOWN_ISSUER" on reliable websites. But it is not possible anymore to add an exception as described in https://support.mozilla.org/en-US/kb/troubleshoot-SEC_ERROR_UNKNOWN_ISSUER?as=u&utm_source=inproduct. Is the outdated info??? So, the only way to use these websites is to use another browser. What's going on here?
Hi, There is security software like Avast and Kaspersky and BitDefender and ESET that intercepts secure connections and sends their own certificate or that incorporates special web shielding features that can block content. If you have any of the above please update and if the issue continues please see their Community Forum for information on fixes.Read this answer in context 👍 1
All Replies (7)
I don't know the link you posted, is this any better? https://support.mozilla.org/en-US/kb/troubleshoot-SEC_ERROR_UNKNOWN_ISSUER
Note: Not the exact same link.
Thanks for your help, but this is the same document.
Hi, There is security software like Avast and Kaspersky and BitDefender and ESET that intercepts secure connections and sends their own certificate or that incorporates special web shielding features that can block content. If you have any of the above please update and if the issue continues please see their Community Forum for information on fixes.
Modified by Shadow110
Thanks! You're right. Disabling BullGuard > Antivirus > Safe Browsing solved the problem. Apparently, I missed BullGuard in the help document.
For the umpteenth time, Firefox is preventing me from accessing my bank accounts, and now with no opportunity to override the clearly erroneous error message. Yes, I have Bitdefender, and it is a terrific program. Somehow, Chrome manages to access all the sites that Firefox is protecting me from.
If I have laboriously troubleshoot, much as I feel old-time loyalty to Mozilla, I'm realizing that it is joined at the hip to the "do no evil" princes of darkness; hence, perhaps it's time ot move on. Good luck.
If you are getting the "SEC_ERROR_UNKNOWN_ISSUER" error then Firefox is not the cause as it is due to Bitdefender.
Some antivirus clients (including Bitdefender) if you have related feature enabled will replace legitimate website certificates with their own and then cause issues like this.
Hi bobehill, security programs need to set up Firefox separately to enable their "man in the middle" feature of reading all your browsing (for purposes of filtering, of course). That is because Firefox uses its own certificate store instead of using the operating system's certificate store. If you want to instruct Firefox to instead trust what they set up in the Windows certificate store, you can try this:
(1) In a new tab, type or paste about:config in the address bar and press Enter/Return. Click the button promising to be careful or accepting the risk.
(2) In the search box above the list, type or paste enterp and pause while the list is filtered
(3) Double-click the security.enterprise_roots.enabled preference to switch the value from false to true