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Firefox crashes

  • 4 replies
  • 2 have this problem
  • 8 views
  • Last reply by FredMcD

jorgesca
jorgesca
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After deleting my user profile, firefox won't start anymore. Every time I start firefox the Crash Report window opens. This happens also in safe mode. I tried creating a profile with the ProfileManager option, but the result is the same. I have been waiting for a couple of weeks to see if a system update would eventually fix this (I installed firefox from Arch's repos). I run Arch Linux 64-bit. I have also tried installling firefox-nightly and even downloading firefox from mozilla with no success

After deleting my user profile, firefox won't start anymore. Every time I start firefox the Crash Report window opens. This happens also in safe mode. I tried creating a profile with the ProfileManager option, but the result is the same. I have been waiting for a couple of weeks to see if a system update would eventually fix this (I installed firefox from Arch's repos). I run Arch Linux 64-bit. I have also tried installling firefox-nightly and even downloading firefox from mozilla with no success

All Replies (4)

FredMcD
FredMcD
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Let’s do a full clean re-install;

Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86)

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove the profiles folder.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

FredMcD
FredMcD
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Note: Crash report found in System Details;

bp-375dce0b-9c20-41f5-a427-aaef01180226 Signature: EMPTY: no crashing thread identified; unknown error

This is for Sumo's Related Bugs 1098524 RESOLVED DUPLICATE [Everythingme] When user attempts to sign into Everything.me, Browser crashes

jorgesca
jorgesca Question owner
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FredMcD said

Let’s do a full clean re-install; ... [

I downloaded firefox for linux, 64-bits, removed firefox version installed through Arch's package manager. Tried to run both firefox and firefox --safe-mode, same crash as before, I submitted one of those again in case there's any difference from the one submitted previously:

crash.submission.1 1519682370 2081aa64-41f7-5a45-42c1-d06ef54b8235 true bp-81eb16ed-f7b6-4c75-9bb9-fa25c1180226

Note that I didn't attempt the "restart into safe mode" advice

FredMcD
FredMcD
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bp-81eb16ed-f7b6-4c75-9bb9-fa25c1180226 Signature: EMPTY: no crashing thread identified; unknown error


I called for more help.