Windows 10 reached EOS (end of support) on October 14, 2025. For more information, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

can't play sounds

  • 3 replies
  • 1 has this problem
  • 5 views
  • Last reply by James

winstongonzales
winstongonzales
more options

i can play sounds from youtube but when i was sent a page with a sound file in it, it did not make any sound.

i can play sounds from youtube but when i was sent a page with a sound file in it, it did not make any sound.

All Replies (3)

Shadow110
Shadow110
more options

SAFE MODE

In Firefox Safe mode these changes are effective:

  • all extensions are disabled (about:addons)
  • default theme is used (no persona)
  • userChrome.css and userContent.css are ignored (chrome folder)
  • default toolbar layout is used (file: localstore-safe.rdf)
  • Javascript JIT compilers are disabled (prefs: javascript.options.*jit)
  • hardware acceleration is disabled (Options > Advanced > General)
  • plugins are not affected
  • preferences are not affected

TEST Please let us know if this solved your issue or if need further assistance.

cor-el
cor-el
  • Moderator
more options

That is possibly a problem caused by a Windows 10 insider update that breaks playing sound in Firefox.

James
James
  • Top 25 Contributor
  • Moderator
more options

from 1426719 comment #38

Heads-up, Windows fix has reached mainline as of build 17073

So no workaround patch will be needed in Firefox 52 ESR and 57.0