Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Updated to V54. Next startup a message about update. Network centre says no internet connection. Glasswire shows 20MB Firefox activity. Later came good

  • 1 reply
  • 1 has this problem
  • 4 views
  • Last reply by FredMcD

more options

Yesterday I updated to V54. This morning on startup there was a fleeting message (I think) showing Firefox updating. Glasswire showed Firefox download, eventually up to 20MB, neglible upload, just normal W10 checking the connection Network centre showed no Internet connection. Eventually download stopped and Network Centre showed Internet connection. Now all seems Ok. Any ideas? Ron

Yesterday I updated to V54. This morning on startup there was a fleeting message (I think) showing Firefox updating. Glasswire showed Firefox download, eventually up to 20MB, neglible upload, just normal W10 checking the connection Network centre showed no Internet connection. Eventually download stopped and Network Centre showed Internet connection. Now all seems Ok. Any ideas? Ron

All Replies (1)

more options

Was Firefox updated or not?

Some protection programs don't like the update/install stubs. Go here for the full installer.

http://www.mozilla.org/en-US/firefox/all/ Download Firefox For All Languages And Systems


Some problems occur when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}