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I don't see a remove button when I select an extention to remove

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  • 1 has this problem
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  • Last reply by cor-el

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I'm trying to remove a disabled extension. I click on the menu button then on then add-on icon. The add-ons manager pops up. I select the add-on that I want to remove but no remove button shows up. Can someone help me with this problem? Thanks. Jim B.

All Replies (2)

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Could you post a screenshot of your screen?

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What is the name of that extension?

Extensions that do not have a "Remove" button are installed globally by other software and are not under control of the Firefox extension manager. Globally installed extensions are usually found via a registry scan or are installed in a location that Firefox scans for installed extensions.

Extensions installed globally need to be removed via the settings (Options/Preferences) of the program that has added this extension or this program has to be uninstalled via "Control Panel > Programs". In Firefox you can only disable such an extension.

You can check the install location in the extensions.json file in the profile folder. You can open the extensions.json file in the Scratchpad and search for this extension. The descriptor field should list its install location.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.