Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Scrollbar arrows are missing

  • 5 replies
  • 1 has this problem
  • 2 views
  • Last reply by Tim Howell

more options

For the last week or so the scrollbar up/down arrows which are normally located at the top and bottom of the scrollbar have been missing. This is the case both within individual messages, and also in folders. I am still able to drag the bar to view different parts of a message or folder, but I also don't have the "fine-tuning" to scroll up or down slowly. IE If I have, for example, a folder with 1000 messages in it, then clicking within the scrollbar channel (but not on the bar itself) half-way up, would reposition the user at around message no 500. Clicking within the channel above or below the bar used to enable me to scroll by a page at a time. I lost this functionality longer ago than the disappearance of the scrollbar arrows (4-5 months at a guess), but this wasn't such an issue while I could still navigate using the up/down buttons.

Thanks in advance for any assistance.

For the last week or so the scrollbar up/down arrows which are normally located at the top and bottom of the scrollbar have been missing. This is the case both within individual messages, and also in folders. I am still able to drag the bar to view different parts of a message or folder, but I also don't have the "fine-tuning" to scroll up or down slowly. IE If I have, for example, a folder with 1000 messages in it, then clicking within the scrollbar channel (but not on the bar itself) half-way up, would reposition the user at around message no 500. Clicking within the channel above or below the bar used to enable me to scroll by a page at a time. I lost this functionality longer ago than the disappearance of the scrollbar arrows (4-5 months at a guess), but this wasn't such an issue while I could still navigate using the up/down buttons. Thanks in advance for any assistance.

All Replies (5)

more options

Start thunderbird in safe mode - https://support.mozilla.org/kb/safe-mode-thunderbird

Does scrollbar problem go away?

more options

Sorry for delay. I tried restarting in safe mode, and it made no difference at all.

more options

Does anyone know of a good tutorial in Thunderbird (whether in a Youtube vid or in text format) , or failing that is there any sort of instruction manual? Thanks Tim

more options

Are you using Gnome or KDE desktop? What version?

more options

Hi Matt, As far as I know I'm using Gnome, but I don't know how I find out which version. Ubuntu 16.04 LTS according to the system settings - is that what you mean? Thanks