We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Have tryed all you fixes but Flash 24 still crashes in Firefox 50.1.0, Help!

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by FredMcD

Willseymo
Willseymo
more options

Have used Firefox for years and now that I am up to ver 50.1.0 I have this crash problem. Use Flash Player to access Bank of America site and Flash will run for a few seconds and then crash and give me the "crashed and restart" windows. REestart does not help. I have tried all the fixes listed but no Joy.

I have just started using a new machine with: Asus Z170 MB, Intel core 5 cpu, 32 GB memory. This resulted in a new download of FireFox and the crash problem.

Anyone have any ideas?

Have used Firefox for years and now that I am up to ver 50.1.0 I have this crash problem. Use Flash Player to access Bank of America site and Flash will run for a few seconds and then crash and give me the "crashed and restart" windows. REestart does not help. I have tried all the fixes listed but no Joy. I have just started using a new machine with: Asus Z170 MB, Intel core 5 cpu, 32 GB memory. This resulted in a new download of FireFox and the crash problem. Anyone have any ideas?

All Replies (1)

FredMcD
FredMcD
more options

Let's reinstall the player.

Flash: Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac

Then reinstall the latest version.

Note: Windows users should download the active_x for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the active_x.

Flash Player Version: 24.0.0.194

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only>

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration