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Firefox crashes after startup

Posted

I'm using Firefox on a fresh installed Windows 10 Pro (64-Bit) on a ThinkPad T560. After Installation, Firefox worked fine. Suddenly it crashed. Not it crashes directly after start. Crash means, that the Crash Report tool starts.

Crash ID: bp-d5068cc3-c9de-4aac-bb43-60a772161219

If I start Firefox as admin, it doesn't Crash, but every tab Shows a "this tab crashes" notification.

I uninstalled Firefox already and reinstalled it. But it crashes already at first start.

How can I fix this issue? Do you Need some more Information?

I'm using Firefox on a fresh installed Windows 10 Pro (64-Bit) on a ThinkPad T560. After Installation, Firefox worked fine. Suddenly it crashed. Not it crashes directly after start. Crash means, that the Crash Report tool starts. Crash ID: bp-d5068cc3-c9de-4aac-bb43-60a772161219 If I start Firefox as admin, it doesn't Crash, but every tab Shows a "this tab crashes" notification. I uninstalled Firefox already and reinstalled it. But it crashes already at first start. How can I fix this issue? Do you Need some more Information?

Chosen solution

Thanks for your fast answer phillipp, I think a found the source of the problem. I moved to an older backup of my system and reinstalled a lot of tools. After reinstalling robosizer, firefox crashes and emClient as well. It's reproduceable that firefox stops working at the point where I start robosizer. If I quit robosizer, firefox works like a charm. Does this information help? Best regards Andreas

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Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/51.0.2704.79 Safari/537.36 Edge/14.14393

More Information

philipp
  • Top 25 Contributor
  • Moderator
5342 solutions 23598 answers

hi Andreas84, thanks for providing a crash report id. unfortunately the crash happens quite early at startup, so the crash report might not contain all the data necessary to troubleshoot the issue.

we saw a spike in these crashes since december 3rd, so we suspect there is an external cause to those. could you try a couple of things:

thank you!

hi Andreas84, thanks for providing a crash report id. unfortunately the crash happens quite early at startup, so the crash report might not contain all the data necessary to troubleshoot the issue. we saw a spike in these crashes since december 3rd, so we suspect there is an external cause to those. could you try a couple of things: * please try to gather some crash report idss from the crashing tabs in your admin account as well (by typing in about:crashes into the address bar) and post them here as well * please see if you can get firefox to start into safemode by holding the shift-key while launching the browser ([[Troubleshoot Firefox issues using Safe Mode]]) * next to the security software already in place, please run a scan with various other security tools like the [https://www.malwarebytes.org/antimalware/ free version of malwarebytes], [https://toolslib.net/downloads/viewdownload/1-adwcleaner/ adwcleaner] & [https://www.eset.com/online-scanner/ eset online one-time scanner] thank you!

Chosen Solution

Thanks for your fast answer phillipp, I think a found the source of the problem. I moved to an older backup of my system and reinstalled a lot of tools. After reinstalling robosizer, firefox crashes and emClient as well. It's reproduceable that firefox stops working at the point where I start robosizer. If I quit robosizer, firefox works like a charm. Does this information help? Best regards Andreas

Thanks for your fast answer phillipp, I think a found the source of the problem. I moved to an older backup of my system and reinstalled a lot of tools. After reinstalling robosizer, firefox crashes and emClient as well. It's reproduceable that firefox stops working at the point where I start robosizer. If I quit robosizer, firefox works like a charm. Does this information help? Best regards Andreas
FredMcD
  • Top 10 Contributor
4334 solutions 60959 answers

Your crash report shows you have

EasyHook32.dll = Bins or TrustPort Antivirus NOTE: Some web searches claim ad/malware


You may have ad / mal-ware. Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

Your crash report shows you have EasyHook32.dll = Bins or TrustPort Antivirus '''NOTE:''' Some web searches claim ad/malware ---------------- You may have ad / mal-ware. Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article. Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.
cor-el
  • Top 10 Contributor
  • Moderator
17763 solutions 160635 answers

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen or hold down the Shift key) to see if that has effect.

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen or hold down the Shift key) to see if that has effect. *http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/ *http://www.7tutorials.com/4-ways-boot-safe-mode-windows-10

Question owner

FredMcD said

Your crash report shows you have EasyHook32.dll = Bins or TrustPort Antivirus NOTE: Some web searches claim ad/malware

You may have ad / mal-ware. Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

I ran two different anti-malware applications. None found something.

I think the problem was due to incompatibility with robosizer. Thanks.

''FredMcD [[#answer-945572|said]]'' <blockquote> Your crash report shows you have EasyHook32.dll = Bins or TrustPort Antivirus '''NOTE:''' Some web searches claim ad/malware ---------------- You may have ad / mal-ware. Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article. Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up. </blockquote> I ran two different anti-malware applications. None found something. I think the problem was due to incompatibility with robosizer. Thanks.

Question owner

cor-el said

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen or hold down the Shift key) to see if that has effect.

Image Resizer is removed and evertything works fine. So I don't know what to do within the Safe Mode. I will close this issue.

Best regards

''cor-el [[#answer-945598|said]]'' <blockquote> Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen or hold down the Shift key) to see if that has effect. *http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/ *http://www.7tutorials.com/4-ways-boot-safe-mode-windows-10 </blockquote> Image Resizer is removed and evertything works fine. So I don't know what to do within the Safe Mode. I will close this issue. Best regards
FredMcD
  • Top 10 Contributor
4334 solutions 60959 answers

That was very good work. Well done.

That was very good work. Well done.