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Firefox crashes daily in plugin container on Facebook

  • 193 replies
  • 15 have this problem
  • 2180 views
  • Last reply by John99

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OK - I have searched and Googled.

This happens with FF 46 32 bit, 64 bit, portable, on Win 7 32 bit, 64 bit and windows 10. It happen in safe mode. It has all plugins up to date. I t has remove all but needed and non removable add ins - such as Flash, Acrobat Reader, etc. It happens on computers with plenty of RAM (16 GB). Oddly enough, it happens worse with safe mode and plugin container is run-a-way. With normal mode, it appears that plugin container is under control and Firefox itself runs amuck.

So - totally repeatable. Page down in Firefox with one or 50 tabs open - no matter. It will crash. Goes black, or stops responding. Until Firefox closes. NEVER happens with Edge for example.

I have to think it is a Firefox memory leak, but even using Firemin does not help much if at all.

What can be done? I have done my homework!

Problem signature:

 Problem Event Name:	APPCRASH
 Application Name:	plugin-container.exe
 Application Version:	46.0.1.5966
 Application Timestamp:	572818c9
 Fault Module Name:	mozglue.dll
 Fault Module Version:	46.0.1.5966
 Fault Module Timestamp:	572808c3
 Exception Code:	80000003
 Exception Offset:	0000efdc
 OS Version:	6.1.7601.2.1.0.256.48
 Locale ID:	1033
 Additional Information 1:	0a9e
 Additional Information 2:	0a9e372d3b4ad19135b953a78882e789
 Additional Information 3:	0a9e
 Additional Information 4:	0a9e372d3b4ad19135b953a78882e789

More info, of course. End of my rope on this one....

Thanks.

~Bob

Chosen solution

Yes noted thanks. We are not yet certain of course if this will remain the case when Firefox 50 makes it through to Release.

Read this answer in context 👍 0

All Replies (20)

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OK, disabled Flash. There was no plugin container running when I crashed as usual, so this tells ME that neither Flash nor plugin container is the culprit. Any ideas what is?

bp-4b4ea0d0-99e7-4825-b1c9-c75762160530

~Bob

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bp-4b4ea0d0-99e7-4825-b1c9-c75762160530

Signature: nsWrapperCache::GetWrapper

msmpeg2adec.dll = Microsoft Windows

msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder


Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

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Updated video driver and a new issue when crashing:

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I've called the big guys to help you. Good luck.

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Thanks.

Got a question.

If I am running Firefox 32 bit on a 64 bit machine, what happens when Firefox exceeds 3 GB RAM? Because that is exactly what is happening. And I have 16 GB installed, but I will crash Firefox when it exceed some magic number between 3 and 3.5 GB RAM. And if that is expected, then it should be releasing RAM as Facebook is scrolled, not hoarding it.

Just a thought. From a frustrated user.

~Bob

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Nothing yet.

More from me. I can consistently crash Firefox now on Facebook with Firemin running and using very little memory relatively. So it is NOT Firefox hitting the 3 GB limit as a 32 bit app even in a 64 bit OS, but something else.

bp-61c15d96-a96a-413f-831a-386262160606 6/5/2016 6:35 PM bp-0533c864-48e6-42ed-89f4-2486d2160604 6/4/2016 11:48 AM

~Bob

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bp-61c15d96-a96a-413f-831a-386262160606

Signature: js::TypeSet::mightBeMIRType

msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder ++++++++++++++++++++++++++++++++++++++++ bp-0533c864-48e6-42ed-89f4-2486d2160604

Signature: OOM | unknown | js::AutoEnterOOMUnsafeRegion::crash | js::TenuringTracer::moveToTenured

msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder

This is for Sumo's Related Bugs 1270298 REOPENED --- OOM crash on code.org tutorial running in a VM

1257387 NEW --- crash in OOM | unknown | js::AutoEnterOOMUnsafeRegion::crash | js::TenuringTracer::moveToTenured


Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration


Firefox uses too much memory (RAM) - How to fix This article describes how to make Firefox use less memory to make it run faster and prevent crashes.

https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster

https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix

https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding

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Still waiting for the "big guys" and still crashing daily - now with FF47 and NO Plugin Container or flash.

I get the feeling you folks have been in denial about memory leaks for some time. Surprise me and fix this please.

~Bob

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More crashes. Even when Facebook is the only tab open. And now crashing well before the "memory leak" ever hits 3 GB. Causing me to look further.

Can you tell me what the defaults for these settings are and what might be recommended to try so that Facebook no longer crashed the entire Firefox? And there is no flash and no plugin container running, so we know that is not the culprit.

Thanks.

~Bob

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Please post the crash report numbers for the last few days.

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bp-ac477aba-a2f6-4b3c-9c4b-64e212160622 6/22/2016 11:45 AM bp-3f53f082-0a9e-4bae-99e9-8090e2160621 6/20/2016 8:39 PM bp-e37b87f9-62f4-4e64-b4c7-8b1802160620 6/20/2016 9:17 AM bp-e06c8c6e-d3a6-4594-8be5-fe5bd2160618 6/18/2016 2:41 PM bp-348e29c1-9f83-4534-8fe7-e4a202160617 6/17/2016 3:16 PM bp-96bba0d4-2752-4b3e-bb40-879f12160613 6/13/2016 11:45 AM

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bp-ac477aba-a2f6-4b3c-9c4b-64e212160622

Signature: nsWrapperCache::GetWrapper

nvd3dum.dll = NVIDIA Windows Vista WDDM driver

msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder ++++++++++++++++++++++++++++++++++++++++++++++++ bp-3f53f082-0a9e-4bae-99e9-8090e2160621 bp-96bba0d4-2752-4b3e-bb40-879f12160613

Signature: js::TypeSet::mightBeMIRType

msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder ++++++++++++++++++++++++++++++++++++++++++++++++ bp-e37b87f9-62f4-4e64-b4c7-8b1802160620 bp-e06c8c6e-d3a6-4594-8be5-fe5bd2160618 bp-348e29c1-9f83-4534-8fe7-e4a202160617

Signature: OOM | small

Attention Sumo's there are 40 related bug reports

msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder


I sent anotther call for help.

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Thanks.

Anything I can do?

I tried 512 max http and 15 max per server and hard crashed again with ONLY Facebook open. It is always only Facebook in my experience. And 100% repeatable.

~Bob

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Hi,

Urgh, this seems rather complicated. We'll have another look (a lot of people are away this week so it's a bit tricky). Bear with us.

Modified by Madasan

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Thanks.

Just to reiterate:

100% repeatable Only on Facebook 3 computers - Win 7 32 / 64 and Win 10 Does not happen with Edge No plugin container running No Adobe Flash running

Let me know what else I can do to provide information.

~Bob

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¡Hola Bob!

Are you willing to check if Firefox Developer https://www.mozilla.org/firefox/developer/ or Firefox Nightly https://nightly.mozilla.org/ improve things for you?

You might want to also try using https://touch.facebook.com for a bit in case this is in fact a bug on Facebok's code.

Please let us know if this helps.

¡Gracias!

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Hi Alex,

I am happy to try things. Especially if you believe it might solve the issue. I assume you have a specific build in mind and reason to believe this could help?

What I would do is install a build you wish to try and use my existing profile.

And I had though t this could be a Facebook bug. Unfamiliar with that link. I will try it.

Thanks.

~Bob

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Hi again,

I tried your Facebook link, Alex. It has limited functionality. Many things missing. Almost seeems like a mobile version.

Aside from that, videos do not play when hovered as in standard Facebook. One needs to click them.

I cannot get it to crash Firefox.even using 3.5 GB of memory and close to 50% of system memory. This is a first for me and Facebook in some time.

What might that tell us?

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¡Hola Bob!

Have you identified a set of steps that lead to the crash consistently?

If so, could you please share those with us?

¡Gracias!

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Happy to. And it is this simple:

Page down until Firefox stops responding. Continue when response restarts and shortly thereafter it will close and crash.

This is with my newsfeed, of course, set to new entries and scrolling down from most current to older. It will rarely complete all new entries from the last day. I have never counted how many screens of information scroll by before the crash, but I could. For sake of discussion, let's say between 50 and 100? And with your Facebook link i probably did 300 and was not able to crash.

Hope that helps! And I appreciate your interest in this.

~Bob

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