We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I cannt log in my firefox account.

  • 1 reply
  • 3 have this problem
  • 1 view
  • Last reply by cor-el

Jahid.hope
Jahid.hope
more options

I have set up my computer with windows 8.1. And then installed the latest version of Firefox. When I entered my email and password to sync then it says Unexpected error. and still I am not able to sign in and sync.

I have set up my computer with windows 8.1. And then installed the latest version of Firefox. When I entered my email and password to sync then it says Unexpected error. and still I am not able to sign in and sync.

Chosen solution

There are currently problems reported with the Firefox account back end service used to sign in to Sync. The Mozilla Engineers are looking into this issue and best is to try again later or one of the next days to see if the service has been restored.

See Mozilla — Cloud Services Status: 

Firefox Accounts: 
We are currently experiencing problems with FxA logins.
Engineers are looking into the problem.
Read this answer in context 👍 0

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

There are currently problems reported with the Firefox account back end service used to sign in to Sync. The Mozilla Engineers are looking into this issue and best is to try again later or one of the next days to see if the service has been restored.

See Mozilla — Cloud Services Status: 

Firefox Accounts: 
We are currently experiencing problems with FxA logins.
Engineers are looking into the problem.

Modified by cor-el