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Thunderbird keeps crashing a few seconds after I start it.

christ1 replied
MasonDixonPhotography

Any help would be greatly appreciated. I'm running Windows & Home edition, and the problem started yesterday. I tried a system restore, on the chance a Windows update was at fault, but that did not help. I tried disabling add-ons and also running Thunderbird in its safe mode - it still crashed after a few seconds of opening.

Here is the crash report: --- AdapterDeviceID: 0x1244 AdapterDriverVersion: 10.18.13.6175 AdapterSubsysID: 00000000 AdapterVendorID: 0x10de Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:45.0 AddonsShouldHaveBlockedE10s: 0 AvailablePageFile: 19430797312 AvailablePhysicalMemory: 6553944064 AvailableVirtualMemory: 3832238080 BIOS_Manufacturer: AMI BlockedDllList: BreakpadReserveAddress: 47710208 BreakpadReserveSize: 67108864 BuildID: 20160218191916 CrashTime: 1457630602 EMCheckCompatibility: true Email: info@masondixonphotography.com FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1456320528 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x1244, AdapterSubsysID: 00000000, AdapterDriverVersion: 10.18.13.6175

ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: beta SafeMode: 0 SecondsSinceLastCrash: 686 StartupTime: 1457630592 SystemMemoryUsePercentage: 48 TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86","buildId":"20160218191916","version":"45.0","vendor":null,"platformVersion":"45.0","xpcomAbi":"x86-msvc","hotfixVersion":null},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":12244,"virtualMaxMB":4096,"cpu":{"count":8,"cores":4,"vendor":"GenuineIntel","family":6,"model":58,"stepping":9,"l2cacheKB":256,"l3cacheKB":8192,"speedMHz":3392,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Windows_NT","version":"6.1","locale":"en-US","servicePackMajor":1,"servicePackMinor":0,"installYear":2012},"hdd":{"profile":{"model":"Hitachi HDS723020BLA","revision":"MN6O"},"binary":{"model":"Hitachi HDS723020BLA","revision":"MN6O"},"system":{"model":"Hitachi HDS723020BLA","revision":"MN6O"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":false,"adapters":[{"description":"NVIDIA GeForce GTX 550 Ti","vendorID":"0x10de","deviceID":"0x1244","subsysID":"00000000","RAM":1024,"driver":"nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um","driverVersion":"10.18.13.6175","driverDate":"1-22-2016","GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"none","d3d11":{"status":"disabled"},"d2d":{"status":"unavailable","version":"1.0"}}},"isWow64":true},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"telemetryEnabled":true,"isInOptoutSample":false,"locale":"en-US","update":{"channel":"beta","enabled":true,"autoDownload":true},"userPrefs":{"app.update.service.enabled":false,"browser.cache.disk.capacity":358400,"privacy.donottrackheader.enabled":true},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{"creationDate":15497},"addons":{"activeAddons":{},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"The default theme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"45.0","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":15164,"updateDay":16843},"activePlugins":[],"activeGMPlugins":{},"activeExperiment":{},"persona":null}} Theme: classic/1.0 Throttleable: 1 TotalPageFile: 25676083200 TotalPhysicalMemory: 12838981632 TotalVirtualMemory: 4294836224 URL: Vendor: Version: 45.0 Winsock_LSP: MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll

MSAFD Tcpip [UDP/IPv6] : 2 : 2 :  
MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [TCP/IP] : 2 : 1 :  
MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IP] : 2 : 3 :  
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP TCP Service Provider : 2 : 1 :  
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
RSVP UDP Service Provider : 2 : 2 : 

useragent_locale: en-US


Thanks in advance for any help you can offer.

Any help would be greatly appreciated. I'm running Windows & Home edition, and the problem started yesterday. I tried a system restore, on the chance a Windows update was at fault, but that did not help. I tried disabling add-ons and also running Thunderbird in its safe mode - it still crashed after a few seconds of opening. Here is the crash report: --- AdapterDeviceID: 0x1244 AdapterDriverVersion: 10.18.13.6175 AdapterSubsysID: 00000000 AdapterVendorID: 0x10de Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:45.0 AddonsShouldHaveBlockedE10s: 0 AvailablePageFile: 19430797312 AvailablePhysicalMemory: 6553944064 AvailableVirtualMemory: 3832238080 BIOS_Manufacturer: AMI BlockedDllList: BreakpadReserveAddress: 47710208 BreakpadReserveSize: 67108864 BuildID: 20160218191916 CrashTime: 1457630602 EMCheckCompatibility: true Email: info@masondixonphotography.com FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1456320528 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x1244, AdapterSubsysID: 00000000, AdapterDriverVersion: 10.18.13.6175 ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: beta SafeMode: 0 SecondsSinceLastCrash: 686 StartupTime: 1457630592 SystemMemoryUsePercentage: 48 TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86","buildId":"20160218191916","version":"45.0","vendor":null,"platformVersion":"45.0","xpcomAbi":"x86-msvc","hotfixVersion":null},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":12244,"virtualMaxMB":4096,"cpu":{"count":8,"cores":4,"vendor":"GenuineIntel","family":6,"model":58,"stepping":9,"l2cacheKB":256,"l3cacheKB":8192,"speedMHz":3392,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Windows_NT","version":"6.1","locale":"en-US","servicePackMajor":1,"servicePackMinor":0,"installYear":2012},"hdd":{"profile":{"model":"Hitachi HDS723020BLA","revision":"MN6O"},"binary":{"model":"Hitachi HDS723020BLA","revision":"MN6O"},"system":{"model":"Hitachi HDS723020BLA","revision":"MN6O"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":false,"adapters":[{"description":"NVIDIA GeForce GTX 550 Ti","vendorID":"0x10de","deviceID":"0x1244","subsysID":"00000000","RAM":1024,"driver":"nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um","driverVersion":"10.18.13.6175","driverDate":"1-22-2016","GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"none","d3d11":{"status":"disabled"},"d2d":{"status":"unavailable","version":"1.0"}}},"isWow64":true},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"telemetryEnabled":true,"isInOptoutSample":false,"locale":"en-US","update":{"channel":"beta","enabled":true,"autoDownload":true},"userPrefs":{"app.update.service.enabled":false,"browser.cache.disk.capacity":358400,"privacy.donottrackheader.enabled":true},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{"creationDate":15497},"addons":{"activeAddons":{},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"The default theme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"45.0","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":15164,"updateDay":16843},"activePlugins":[],"activeGMPlugins":{},"activeExperiment":{},"persona":null}} Theme: classic/1.0 Throttleable: 1 TotalPageFile: 25676083200 TotalPhysicalMemory: 12838981632 TotalVirtualMemory: 4294836224 URL: Vendor: Version: 45.0 Winsock_LSP: MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [UDP/IPv6] : 2 : 2 : MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [TCP/IP] : 2 : 1 : MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IP] : 2 : 3 : RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll RSVP TCP Service Provider : 2 : 1 : RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll RSVP UDP Service Provider : 2 : 2 : useragent_locale: en-US ---- Thanks in advance for any help you can offer.

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