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Firefox 43.x - 44.x crashes in Windows XP Professional 32-bit; Firefox 42.x is ok

Posted

Dear Volunteer,

After I updated to Firefox 43 the browser crashes within 1-2 seconds each time I try to open it - even in Safe Mode. When I downgrade to Firefox 42 it works fine with or without Add-Ons (by memory these were No-Script and StumbleUpon). Firefox 44 beta also crashes. I don't know what has changed between versions 43 and 42 but I am using Chrome now since it does not crash (this request is being completed using Chrome). I prefer to use Firefox, however. As a result, I cannot add the troubleshooting information requested.

After each crash I allow the crash routine to gather information but it always reports that there is a problem submitting the report. My crash ID is Crash ID: bp-19a3b7fe-1db3-464c-8b87-cdf0c2101001. No other piece of software is exhibiting any similar issues.

I would be very grateful for any help. Best Regards,

Tim Olson

Dear Volunteer, After I updated to Firefox 43 the browser crashes within 1-2 seconds each time I try to open it - even in Safe Mode. When I downgrade to Firefox 42 it works fine with or without Add-Ons (by memory these were No-Script and StumbleUpon). Firefox 44 beta also crashes. I don't know what has changed between versions 43 and 42 but I am using Chrome now since it does not crash (this request is being completed using Chrome). I prefer to use Firefox, however. As a result, I cannot add the troubleshooting information requested. After each crash I allow the crash routine to gather information but it always reports that there is a problem submitting the report. My crash ID is Crash ID: bp-19a3b7fe-1db3-464c-8b87-cdf0c2101001. No other piece of software is exhibiting any similar issues. I would be very grateful for any help. Best Regards, Tim Olson

Chosen solution

Dear philipp,

Removing the nVidia Foreware driver did the trick.

Thanks you for the assistance.

Best Regards,

Tim Olson

Read this answer in context 1

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/47.0.2526.111 Safari/537.36

More Information

user633449 1539 solutions 10745 answers

We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. On the keyboard, press [Windows] Windows key + [R]. This should bring up a Run window that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash. #On the keyboard, press [Windows] [[Image:Windows key]] + [R]. This should bring up a Run window that contains a text field. #In that text field, type '''%APPDATA%''' and press Enter. An explorer window should open. #From that explorer window, double-click on the ''Mozilla'' folder, then double-click on ''Firefox'' and then on ''Crash reports''. Double-click on ''submitted''. #Now, you should see a list of files that contain reports. Go to ''View'' > ''Arrange Icons by'' > ''Modified'' to get the most recent files at the top of the window. #Open the most recent 5 files with a text editor and copy the IDs. #Paste each ID with '''bp-''' into the reply window on the forums. Thanks in advance! You can find more information and troubleshooting steps in the [[Firefox crashes]] article.

Question owner

Dear Tyler,

Thanks for the extraordinarily quick reply.

As I mentioned in my original message - the browser stubbornly refuses to submit crash reports. Hence, there is nothing in the "Submitted" folder you pointed me to. However, in the sister folder "Pending" are the following which are dated after the move to FF 43:

bp-a277e734-0e44-4b3c-8c82-88c7991d46bb bp-170089e1-dd76-4dae-8831-43e40087ca42 bp-71220d2f-5b0a-4b83-8be6-c152d388e184 bp-7efb2de3-aaa1-463f-a3f9-4227d03a9c69

All earlier ones are > 1 year old.

I hope that this is the data that you were looking for. Again, I appreciate your effort and am amazed by the briskness of your response!

Regards,

Tim Olson

Dear Tyler, Thanks for the extraordinarily quick reply. As I mentioned in my original message - the browser stubbornly refuses to submit crash reports. Hence, there is nothing in the "Submitted" folder you pointed me to. However, in the sister folder "Pending" are the following which are dated after the move to FF 43: bp-a277e734-0e44-4b3c-8c82-88c7991d46bb bp-170089e1-dd76-4dae-8831-43e40087ca42 bp-71220d2f-5b0a-4b83-8be6-c152d388e184 bp-7efb2de3-aaa1-463f-a3f9-4227d03a9c69 All earlier ones are > 1 year old. I hope that this is the data that you were looking for. Again, I appreciate your effort and am amazed by the briskness of your response! Regards, Tim Olson
the-edmeister
  • Top 25 Contributor
  • Moderator
5433 solutions 40564 answers

Every one of the "report ID's" is invalid - they were never submitted to Mozilla. Can't view them until they're in the crash reports system and we have the complete Report ID #.

You need to submit them manually and then give us the resultant Crash Report ID's. Seeing that Firefox crashes soon after launch, try the Firefox SafeMode to see if Firefox will long enough to submit those reports thru about:sync-log - typed in the URL bar, and hit Enter. Then click on each one to submit it. Firefox Safe Mode - See - How to start Firefox in Safe Mode in that support article.

Every one of the "report ID's" is invalid - they were never submitted to Mozilla. Can't view them until they're in the crash reports system and we have the complete Report ID #. You need to submit them manually and then give us the resultant Crash Report ID's. Seeing that Firefox crashes soon after launch, try the Firefox SafeMode to see if Firefox will long enough to submit those reports thru '''about:sync-log''' - typed in the URL bar, and hit Enter. Then click on each one to submit it. [[Troubleshoot Firefox issues using Safe Mode|Firefox Safe Mode]] - See - '''How to start Firefox in Safe Mode''' in that support article.

Question owner

Dear the-edmeister,

Respectfully, as I mentioned in my original request, FF 43 & 44 crash immediately upon opening, even in safe mode. As I mentioned earlier, the browser will report that "there was a problem submitting the crash report" after each crash so it seems logical that the crash reports will not be in your database - but I responded as closely as I could to the instructions I was given on the hopes that it would provide you the clues you needed. Obviously this was not the case.

I attempted to attach one of the pending crash reports to this reply but received an error message. I will try to paste it into an accompanying response window since it is too large when combined with this text. I hope that this will allow you to help me fix the issue since Firefox is my preferred browser.

Thank you very much in advance for spending the time to help me.

Regards,

Tim Olson

Dear the-edmeister, Respectfully, as I mentioned in my original request, FF 43 & 44 crash immediately upon opening, even in safe mode. As I mentioned earlier, the browser will report that "there was a problem submitting the crash report" after each crash so it seems logical that the crash reports will not be in your database - but I responded as closely as I could to the instructions I was given on the hopes that it would provide you the clues you needed. Obviously this was not the case. I attempted to attach one of the pending crash reports to this reply but received an error message. I will try to paste it into an accompanying response window since it is too large when combined with this text. I hope that this will allow you to help me fix the issue since Firefox is my preferred browser. Thank you very much in advance for spending the time to help me. Regards, Tim Olson

Question owner

a277e734-0e44-4b3c-8c82-88c7991d46bb, part I:

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Question owner

part 2

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part 2 "application/x-java-applet;deploy=10.71.2","application/x-java-applet;javafx=2.2.71"],"updateDay":16396},{"name":"Java Deployment Toolkit 7.0.710.14","version":"10.71.2.14","description":"NPRuntime Script Plug-in Library for Java(TM) Deploy","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/java-deployment-toolkit"],"updateDay":16396},{"name":"Picasa","version":"3.0.0.0","description":"Picasa plugin","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-picasa-detect"],"updateDay":16076},{"name":"Google Earth Plugin","version":"7.1.2.2041","description":"GEPlugin","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/geplugin"],"updateDay":15985},{"name":"Shockwave Flash","version":"20.0.0.267","description":"Shockwave Flash 20.0 r0","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/x-shockwave-flash","application/futuresplash"],"updateDay":16804},{"name":"Cooliris embedded in a tab","version":"1.11.0.0","description":"Cooliris embedded in a tab","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-cooliris-embedded"],"updateDay":14424}],"activeGMPlugins":{"gmp-gmpopenh264":{"version":"1.5.3","userDisabled":false,"applyBackgroundUpdates":1}},"activeExperiment":{},"persona":null}} StartupTime=1453489682 SafeMode=0 useragent_locale=en-US ProductName=Firefox AdapterSubsysID=0870174b Theme=classic/1.0 Vendor=Mozilla InstallTime=1450637218 ReleaseChannel=release Notes=AdapterVendorID: 0x1002, AdapterDeviceID: 0x7146, AdapterSubsysID: 0870174b, AdapterDriverVersion: 8.591.0.0\n FramePoisonSize=65536 Version=43.0.1 FramePoisonBase=00000000f0de0000 ServerURL=https://crash-reports.mozilla.com/submit?id={ec8030f7-c20a-464f-9b0e-13a3a9e97384}&version=43.0.1&buildid=20151216175450 AdapterDriverVersion=8.591.0.0 AdapterDeviceID=0x7146 EMCheckCompatibility=true BuildID=20151216175450 ProductID={ec8030f7-c20a-464f-9b0e-13a3a9e97384} URL=http://www.bing.com/ CrashTime=1453489687 SecondsSinceLastCrash=247 EventLoopNestingLevel=1 BreakpadReserveAddress=268828672 BreakpadReserveSize=67108864 BlockedDllList= User32BeforeBlocklist=1 SystemMemoryUsePercentage=36 TotalVirtualMemory=2147352576 AvailableVirtualMemory=1815928832 TotalPageFile=4628791296 AvailablePageFile=3748667392 TotalPhysicalMemory=3186868224 AvailablePhysicalMemory=2036551680
philipp
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5348 solutions 23617 answers

Helpful Reply

hi, please update to 44 release candidate which should fix this issue: https://archive.mozilla.org/pub/firefox/candidates/44.0-candidates/build2/win32/

otherwise also see Connectivity or crashing issues after Firefox 43 update

hi, please update to 44 release candidate which should fix this issue: https://archive.mozilla.org/pub/firefox/candidates/44.0-candidates/build2/win32/ otherwise also see [[Connectivity or crashing issues after Firefox 43 update]]

Question owner

Dear philipp,

Thank you for the reply. I regret to tell you that the 44 RC crashed just as quickly as all other post-42 versions.

I am open to any other ideas you guys might have.

Regards,

Tim Olson

Dear philipp, Thank you for the reply. I regret to tell you that the 44 RC crashed just as quickly as all other post-42 versions. I am open to any other ideas you guys might have. Regards, Tim Olson

Chosen Solution

Dear philipp,

Removing the nVidia Foreware driver did the trick.

Thanks you for the assistance.

Best Regards,

Tim Olson

Dear philipp, Removing the nVidia Foreware driver did the trick. Thanks you for the assistance. Best Regards, Tim Olson
hwfa 1 solutions 4 answers

PF-Flyers said

Dear philipp, Removing the nVidia Foreware driver did the trick. Thanks you for the assistance. Best Regards, Tim Olson
''PF-Flyers [[#answer-834246|said]]'' <blockquote> Dear philipp, Removing the nVidia Foreware driver did the trick. Thanks you for the assistance. Best Regards, Tim Olson </blockquote>
hwfa 1 solutions 4 answers

Helpful Reply

There has been much discussion in the support forum * about FF 43.0.1 and later crashing. The solution seems to be to uninstall Nvidia Forceware Network Access Manager. This is completely asinine. Without that software my PC could not connect to my router. The clue is in the name "Network Access Manager". Firefox is clearly broken. The Nvidia software has been working for years and actually came shipped on CD with my PC. You need to fix FF and stop whingeing about stable, reliable and trusted software.

Harold Fuchs London, England

There has been much discussion in the support forum * about FF 43.0.1 and later crashing. The solution seems to be to uninstall Nvidia Forceware Network Access Manager. This is completely asinine. Without that software my PC could not connect to my router. The clue is in the name "Network Access Manager". Firefox is clearly broken. The Nvidia software has been working for years and actually came shipped on CD with my PC. You need to fix FF and stop whingeing about stable, reliable and trusted software. * For example at https://support.mozilla.org/en-US/kb/connectivity-crashing-firefox-43-update#firefox:winxp:fx40 Harold Fuchs London, England