Firefox crashes since 43.0.2 update?
I had thought it was adblocker, but I tried relaunching with everything +plugins disabled, and also launching in safemode, and can still replicate the crash.
Here's the crash report for the SafeMode crash: AdapterDeviceID: 0x08a0 AdapterVendorID: 0x10de BuildID: 20151221130713 CrashTime: 1451251155 EMCheckCompatibility: true Email: EventLoopNestingLevel: 1 FramePoisonBase: 7ffffffff0dea000 FramePoisonSize: 4096 InstallTime: 1451249200 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x08a0 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 1 SecondsSinceLastCrash: 387 StartupTime: 1451251129 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20151221130713","version":"43.0.2","vendor":"Mozilla","platformVersion":"43.0.2","xpcomAbi":"x86_64-gcc3","hotfixVersion":"20151223.01","architecturesInBinary":"i386-x86_64"},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":3840,"virtualMaxMB":null,"cpu":{"count":2,"cores":2,"vendor":"GenuineIntel","family":6,"model":23,"stepping":10,"l2cacheKB":3072,"l3cacheKB":null,"speedMHz":2400,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1"]},"os":{"name":"Darwin","version":"11.4.2","locale":"en-US"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"adapters":[{"description":null,"vendorID":"0x10de","deviceID":"0x08a0","subsysID":null,"RAM":null,"driver":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":1280,"screenHeight":800,"scale":1}],"features":{"compositor":"none"}}},"settings":{"addonCompatibilityCheckEnabled":true,"blocklistEnabled":true,"isDefaultBrowser":true,"e10sEnabled":false,"telemetryEnabled":false,"isInOptoutSample":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.newtabpage.enabled":false,"browser.newtabpage.enhanced":true,"browser.shell.checkDefaultBrowser":false,"browser.urlbar.userMadeSearchSuggestionsChoice":true}},"profile":{"creationDate":14700},"addons":{"activeAddons":{},"theme":{},"activePlugins":[{"name":"iPhotoPhotocast","version":"7.0","description":"iPhoto6","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/photo"],"updateDay":14565},{"name":"Flip4Mac Windows Media Plugin","version":"2.5.0.1","description":"The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime.","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["video/x-ms-asf","video/x-ms-asx","audio/x-ms-wax","application/x-ms-wmp","video/x-ms-wmp","application/x-mplayer2","video/x-ms-wmx","video/x-ms-wm","video/x-ms-wvx","video/x-ms-wmv","video/x-ms-asf-plugin","audio/x-ms-wma","application/asx"],"updateDay":15598},{"name":"WacomTabletPlugin","version":"WacomTabletPlugin 2.1.0.2","description":"Plugin for Wacom tablets.","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-wacomtabletplugin"],"updateDay":15861},{"name":"Wacom Pressure Plug-In","version":"2.1.0-1","description":"","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":[],"updateDay":15861},{"name":"Java Applet Plug-in","version":"14.9.0","description":"Displays Java applet content, or a placeholder if Java is not installed.","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-java-applet;version=1.1.3","application/x-java-applet","application/x-java-applet;version=1.2.2","application/x-java-applet;version=1.5","application/x-java-vm","application/x-java-applet;version=1.3.1","application/x-java-applet;version=1.3","application/x-java-applet;version=1.1.2","application/x-java-applet;version=1.1","application/x-java-vm-npruntime","application/x-java-applet;version=1.2.1","application/x-java-applet;jpi-version=1.6.0_65","application/x-java-applet;version=1.4.2","application/x-java-applet;version=1.6","application/x-java-applet;version=1.4","application/x-java-applet;version=1.1.1","application/x-java-applet;version=1.2"],"updateDay":16080},{"name":"QuickTime Plug-in 7.7.1","version":"7.7.1","description":"The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more ","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["audio/x-midi","audio/x-ac3","video/mp4","video/x-m4v","application/x-sdp","audio/amr","application/x-rtsp","image/tiff","video/3gpp2","image/jpeg2000","audio/mpeg","image/x-quicktime","audio/mpeg3","application/sdp","application/x-mpeg","image/x-macpaint","video/mpeg","video/x-msvideo","audio/aac","audio/x-gsm","video/sd-video","audio/x-caf","image/x-jpeg2000-image","audio/3gpp","audio/mp3","image/x-targa","video/avi","image/png","image/x-tiff","audio/mp4","image/jp2","audio/x-aiff","video/x-mpeg","video/3gpp","audio/x-mpeg","audio/x-aac","audio/mid","audio/3gpp2","audio/midi","audio/x-wav","audio/x-mp3","video/quicktime","audio/x-mpeg3","image/x-bmp","audio/ac3","image/pict","audio/x-m4p","audio/x-m4a","image/x-png","image/x-pict","image/x-sgi","audio/x-m4b","video/flc","audio/aiff","video/msvideo","audio/basic","image/jpeg2000-image","audio/wav","audio/vnd.qcelp"],"updateDay":16139},{"name":"Silverlight Plug-In","version":"5.1.30317.0","description":"5.1.30317.0","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-silverlight","application/x-silverlight-2"],"updateDay":16147},{"name":"Shockwave Flash","version":"20.0.0.235","description":"Shockwave Flash 20.0 r0","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-shockwave-flash","application/futuresplash"],"updateDay":16778}],"activeGMPlugins":{"gmp-gmpopenh264":{"version":"1.5.1","userDisabled":false,"applyBackgroundUpdates":1}},"activeExperiment":{},"persona":null}} Theme: classic/1.0 Throttleable: 1 URL: https://www.facebook.com/?_rdr=p Vendor: Mozilla Version: 43.0.2 useragent_locale: en-US
Chosen solution
Try to set media.apple.mp4.enabled to false on the about:config page.
You can open the about:config page via the location/address bar. You can accept the warning and click "I'll be careful" to continue.
Read this answer in context 👍 1All Replies (3)
just as reference for other contributors reading here - this was https://crash-stats.mozilla.com/report/index/f8f3fd3b-9ef6-473c-9d49-595ad2151227
you might want to try if disabling hardware acceleration in the firefox menu ≡ > options > advanced > general section might improve the situation (that setting will take a restart of the browser to take effect). however i'm generally not that familiar with how to deal with crashes on os x ...
Chosen Solution
Try to set media.apple.mp4.enabled to false on the about:config page.
You can open the about:config page via the location/address bar. You can accept the warning and click "I'll be careful" to continue.
Thank you; I couldn't find the page for the crash report.
The about:config change seems to have taken care of the issue - thanks so much.