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Firefox crashes

  • 3 replies
  • 2 have this problem
  • 19 views
  • Last reply by FredMcD

A soon as Firefox starts and I attempt to go to any page beyond my home page (home page is Google) Mozilla crashes. I have attempted Facebook, Google search and each time Firefox crashes.

Crash ID: bp-eb36cffe-2d3c-4059-a12d-91fdf2150706

A soon as Firefox starts and I attempt to go to any page beyond my home page (home page is Google) Mozilla crashes. I have attempted Facebook, Google search and each time Firefox crashes. Crash ID: bp-eb36cffe-2d3c-4059-a12d-91fdf2150706

All Replies (3)

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?

While still in Safe Mode,

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

Let's see. The crash reports flagged;

msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder


Perform a System File Check to fix corrupted system files http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration


Run the Windows Update Program.