Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

adobe flash player not working after reboot....how do I fix this ? Thanks for any info

  • 2 replies
  • 2 have this problem
  • 1 view
  • Last reply by Nick J UK

Nick J UK
Nick J UK
more options

Firefox at latest level 38.0.5 and "Shockwave Flash" at 17.0.0.188...have reinstalled flash so many times now, it's so frustrating. Have also disabled protected mode AND unchecked hardware accelleration, but still have same inssue after re-starting Windows 7 PC 64 bit. Thanks for any suggestions of what to try next..... maybe use adobe flash uninstall utility and instructions https://helpx.adobe.com/flash-player/.../uninstall-flash-player-windows.html and then try another fresh install after shutdown and reboot ? Nick

Firefox at latest level 38.0.5 and "Shockwave Flash" at 17.0.0.188...have reinstalled flash so many times now, it's so frustrating. Have also disabled protected mode AND unchecked hardware accelleration, but still have same inssue after re-starting Windows 7 PC 64 bit. Thanks for any suggestions of what to try next..... maybe use adobe flash uninstall utility and instructions [https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html] and then try another fresh install after shutdown and reboot ? Nick

Modified by Nick J UK

Chosen solution

I did an uninstall , but unfortunately still had same issue after shutdown/restart. I then followed this from Adobe and it seems to have sorted the problem I was having....https://forums.adobe.com/thread/987370. I hope this helps others too.

Read this answer in context 👍 0

All Replies (2)

guigs
guigs
more options
  1. Is your antivirus blocking the install of this program? Check the Norton preferences.
  2. Did you restart Firefox after closing it during the install?
  3. After you downloaded and completed the install did you close Firefox and click continue or finish in the Adobe install dialogue? (This one gets me, if you click confirm, the download stops itself)
  4. Did you use the Adobe uninstaller to uninstall any corrupt installs? 
*https://helpx.adobe.com/flash-player/.../uninstall-flash-player-windows.html
Nick J UK
Nick J UK Question owner
more options

Chosen Solution

I did an uninstall , but unfortunately still had same issue after shutdown/restart. I then followed this from Adobe and it seems to have sorted the problem I was having....https://forums.adobe.com/thread/987370. I hope this helps others too.