Crash at startup, only windows result screen shows up
I have uninstalled and reinstalled firefox, plus performed a virus/malware scan, nothing shows up.
Here's the report information:
Problem Event Name: APPCRASH Application Name: firefox.exe Application Version: 34.0.5.5443 Application Timestamp: 5475e0b9 Fault Module Name: ntdll.dll Fault Module Version: 6.1.7601.18247 Fault Module Timestamp: 521ea91c Exception Code: c0000005 Exception Offset: 00052df6 OS Version: 6.1.7601.2.1.0.256.48 Locale ID: 1033 Additional Information 1: e646 Additional Information 2: e646ae9d02dea5a3bae8b2b9c507d30d Additional Information 3: 02ed Additional Information 4: 02edd2bbe3adaaff7ecfc1cdfedc76a0
All Replies (3)
Could you try starting Firefox in its Safe Mode? That's a standard diagnostic tool to deactivate extensions, hardware acceleration, some other advanced features, and some custom settings. More info: Use Troubleshoot Mode in Firefox.
If Firefox is not running, you can start it in Safe Mode by holding down the Shift key while double-clicking the Firefox icon.
A small dialog should appear: click "Start in Safe Mode" (not Reset)
Will Firefox start?
I was able to get it half working... I had to run it in XP compatibility mode. This is after a uninstall/reinstall also. Also I am not computer savvy, so please be patient with me.
Here's the info from Firefox and not windows 7:
Application Basics
Name: Firefox Version: 34.0.5 User Agent: Mozilla/5.0 (Windows NT 5.1; rv:34.0) Gecko/20100101 Firefox/34.0 Multiprocess Windows: 0/1
Crash Reports for the Last 3 Days
All Crash Reports (including 1 pending crash in the given time range)
Extensions
Name: Adblock Plus Version: 2.6.6 Enabled: true ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Name: MEGA Version: 2.0.212 Enabled: true ID: firefox@mega.co.nz
Name: Weather Forecast Version: 0.1.5 Enabled: true ID: jid1-aqwHRwQpv3JUMs@jetpack
Graphics
Adapter Description: Intel(R) HD Graphics Adapter Drivers: igdumdx32 igd10umd32 Adapter RAM: Unknown ClearType Parameters: Gamma: 3600 Pixel Structure: R ClearType Level: 50 Enhanced Contrast: 300 Device ID: 0x0046 Direct2D Enabled: true DirectWrite Enabled: true (6.2.9200.16571) Driver Date: 1-12-2011 Driver Version: 8.15.10.2281 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC) Subsys ID: 00000000 Vendor ID: 0x8086 WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: true AzureCanvasBackend: direct2d AzureContentBackend: direct2d AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0
Important Modified Preferences
browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 2 browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20141126041045 browser.startup.homepage_override.buildID: 20141126041045 browser.startup.homepage_override.mstone: 34.0.5 dom.mozApps.used: true extensions.lastAppVersion: 34.0.5 font.internaluseonly.changed: false gfx.direct3d.last_used_feature_level_idx: 1 media.gmp-gmpopenh264.lastUpdate: 1419832641 media.gmp-gmpopenh264.version: 1.1 media.gmp-manager.lastCheck: 1420883560 network.cookie.prefsMigrated: true places.database.lastMaintenance: 1420883561 places.history.expiration.transient_current_max_pages: 85317 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.sanitize.migrateFx3Prefs: true storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1419833107
Important Locked Preferences
JavaScript
Incremental GC: true
Accessibility
Activated: true Prevent Accessibility: 0
Library Versions
NSPR Expected minimum version: 4.10.7 Version in use: 4.10.7
NSS Expected minimum version: 3.17.2 Basic ECC Version in use: 3.17.2 Basic ECC
NSSSMIME Expected minimum version: 3.17.2 Basic ECC Version in use: 3.17.2 Basic ECC
NSSSSL Expected minimum version: 3.17.2 Basic ECC Version in use: 3.17.2 Basic ECC
NSSUTIL Expected minimum version: 3.17.2 Version in use: 3.17.2
Experimental Features
If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:
- bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).
- Click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.
If necessary then you can open about: pages via the location/address bar.
See:
- http://kb.mozillazine.org/Mozilla_Crash_Reporter
- https://support.mozilla.org/kb/Mozilla+Crash+Reporter
If you can't open Firefox, see: