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Can't upload attachments consistently in gmail using firefox 34

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  • Last reply by guigs

raclark
raclark
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I'm running into an odd problem that doesn't seem to be addressed anywhere I've searched. I am trying to add attachments to gmail messages using Firefox 34, but I get an error message "Attachment Failed" with options to try again. The interesting this is that if I click "Try again" multiple times, it will eventually load the attachment. Now for some of the facts:

1. I've made an exception for mail.google.com in my pop-ups 2. I've cleared my cookies and cache...repeatedly. 3. I've noticed that my Kaspersky 2014 URL Advisor extension is not compatible with Firefox 34, but I can't see how that is the problem. 4. I have even tried turning off my proxy to see if it helps - it doesn't 5. I can upload attachments fine in IE - a browser I detest.

Any suggestions?

I'm running into an odd problem that doesn't seem to be addressed anywhere I've searched. I am trying to add attachments to gmail messages using Firefox 34, but I get an error message "Attachment Failed" with options to try again. The interesting this is that if I click "Try again" multiple times, it will eventually load the attachment. Now for some of the facts: 1. I've made an exception for mail.google.com in my pop-ups 2. I've cleared my cookies and cache...repeatedly. 3. I've noticed that my Kaspersky 2014 URL Advisor extension is not compatible with Firefox 34, but I can't see how that is the problem. 4. I have even tried turning off my proxy to see if it helps - it doesn't 5. I can upload attachments fine in IE - a browser I detest. Any suggestions?

All Replies (1)

guigs
guigs
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Does the happen in Safe Mode?

Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • In Firefox 29.0 and above, click the menu button New Fx Menu, click Help Help-29 and select Restart with Add-ons Disabled.
  • In previous Firefox versions, click on the Firefox button at the top left of the Firefox window and click on Help (or click on Help in the Menu bar, if you don't have a Firefox button) then click on Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

Safe Mode Fx 15 - Win

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.