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Firefox Flash crashes

Posted

I've been having multiple FF crashes for more than 6 months - sometimes a week goes smooth, sometimes there's several crashes a day (I'm in QA and use browsers heavily). In some cases only Flash Player crashes but sometimes it's a whole browser session. I updated Shockwave Flash and FF several times and reinstalled both during that period. Local troubleshooting didn't help either. Please see today's Error msg (https://www.dropbox.com/s/mb4bjck9hu3tccc/PluginError.png?dl=0) and a list of submitted reports (https://www.dropbox.com/s/cf0o25qx0i5xw48/CrashReports.png?dl=0) which can't be opened though. Let me know if any more details are needed to troubleshoot and fix the issue. Thanks!

I've been having multiple FF crashes for more than 6 months - sometimes a week goes smooth, sometimes there's several crashes a day (I'm in QA and use browsers heavily). In some cases only Flash Player crashes but sometimes it's a whole browser session. I updated Shockwave Flash and FF several times and reinstalled both during that period. Local troubleshooting didn't help either. Please see today's Error msg (https://www.dropbox.com/s/mb4bjck9hu3tccc/PluginError.png?dl=0) and a list of submitted reports (https://www.dropbox.com/s/cf0o25qx0i5xw48/CrashReports.png?dl=0) which can't be opened though. Let me know if any more details are needed to troubleshoot and fix the issue. Thanks!

Additional System Details

Installed Plug-ins

  • Ranorex automation support plugin.
  • ActiveTouch General Plugin Container Version 105
  • Shockwave Flash 14.0 r0
  • Google Update
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.07
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Next Generation Java Plug-in 10.55.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • This plug-in enables downloading of HTML5 videos
  • Citrix Online App Detector Plugin
  • Intel web components updater - Installs and updates the Intel web components
  • Intel web components for Intel® Identity Protection Technology
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:31.0) Gecko/20100101 Firefox/31.0

More Information

guigs 1072 solutions 11697 answers

Hi AlenaS, Thank you for your question, however in order to further investigate can you please attach submitted crash report ids? To submit the crashes go to the page about:crashes and click submit When done, you can copy and paste the reports with "bp-" in front of them.

Thank you!

Hi AlenaS, Thank you for your question, however in order to further investigate can you please attach submitted crash report ids? To submit the crashes go to the page '''about:crashes''' and click '''submit''' When done, you can copy and paste the reports with "bp-" in front of them. Thank you!