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Firefox always behaves as if it has crashed

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  • 1 has this problem
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  • Last reply by FredMcD

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Whenever I start Firefox it behaves as though it has crashed in the previous session, showing me the session restore screen. This happens if I close Firefox by clicking on the 'x' button, and also if I go to the menu and click 'Exit Firefox'.

I want my previous tabs to be restored (especially because I have some tab groups opened), and my options are configured accordingly. However, the session should be restored normally, not as if Firefox had crashed.

What could be the problem?

Whenever I start Firefox it behaves as though it has crashed in the previous session, showing me the session restore screen. This happens if I close Firefox by clicking on the 'x' button, and also if I go to the menu and click 'Exit Firefox'. I want my previous tabs to be restored (especially because I have some tab groups opened), and my options are configured accordingly. However, the session should be restored normally, not as if Firefox had crashed. What could be the problem?

Chosen solution

Start Firefox in Safe Mode {web link} While you are in safe mode; Press the Alt or F10 key to bring up the tool bar. Followed by;

Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences

Then Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.

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Chosen Solution

Start Firefox in Safe Mode {web link} While you are in safe mode; Press the Alt or F10 key to bring up the tool bar. Followed by;

Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences

Then Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.