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crashes after inactivity

bobert2
bobert2
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Trying to provide some feedback. Firefox 30 (and Cyberfox, Waterfox) would crash after a period of inactivity (maybe 30 minutes or an hour). This was consistent for several weeks now.

Tried a reset, safeboot, running without all plugins and extensions. Was a bit better, but still crashed.

I do not have a real time virus protection, but I did start several services in the past few weeks. I went back and shut those off. Have NOT had a crash since. Those services are for:

IMFservice for IOBIT 

Malwarebytes Anti-Exploit Service

have not yet had the time to go back and try them back one at a time, but thought I would mention that the crashes may be a result of firewall controls (not in my case), or perhaps some windows services that are not normally turned on.

-Thanks

Trying to provide some feedback. Firefox 30 (and Cyberfox, Waterfox) would crash after a period of inactivity (maybe 30 minutes or an hour). This was consistent for several weeks now. Tried a reset, safeboot, running without all plugins and extensions. Was a bit better, but still crashed. I do not have a real time virus protection, but I did start several services in the past few weeks. I went back and shut those off. Have NOT had a crash since. Those services are for: IMFservice for IOBIT Malwarebytes Anti-Exploit Service have not yet had the time to go back and try them back one at a time, but thought I would mention that the crashes may be a result of firewall controls (not in my case), or perhaps some windows services that are not normally turned on. -Thanks

All Replies (2)

user633449
user633449
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First off, uninstall anything related to IOBIT on your computer IMMEDIATELY. That company is known for making low quality programs that will damage your computer.

After that, you should have a real anti-virus on your computer, I suggest http://windows.microsoft.com/en-us/windows/security-essentials-download

After doing that, do the following:

If Firefox still crashes, please let me know.

the-edmeister
the-edmeister
  • Moderator
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Are you aware that Firefox keeps track of your Crash Reports? See - Viewing crash reports Best place to start troubleshooting.

One other thing - with so many Mozilla-based browsers installed do you know if any of them are using your Firefox 30 Profile? If so, that in itself could cause problems. I know that PaleMoon has its' own Profile, because I have it installed. But what about Cyberfox and Waterfox? I don't use either of them, so that is something you should verify.