I dont receive the reset pop up option and I cannot get rid of a redirect
Troubleshooting Information
This page contains technical information that might be useful when … (hamaky bebe kokoa)
I dont receive the reset pop up option and I cannot get rid of a redirect
Troubleshooting Information
This page contains technical information that might be useful when you’re trying to solve a problem. If you are looking for answers to common questions about Firefox, check out our support website.
Application Basics
Name Firefox
Version 152.0.6
Build ID 20260713164047
Distribution ID
User Agent Mozilla/5.0 (Android 16; Mobile; rv:152.0) Gecko/152.0 Firefox/152.0
OS Linux 36 #1 SMP PREEMPT Tue Jun 16 10:01:50 UTC 2026
Application Binary /data/app/~~KBCsuDZgm_yvpIE4Je7pHw==/org.mozilla.firefox-FGtpUl2TbkoBiibcUqEGAA==/split_config.arm64_v8a.apk!/lib/arm64-v8a/dummy
Build Configuration about:buildconfig
Memory Use about:memory
Performance about:processes
Registered Service Workers about:serviceworkers
Multiprocess Windows 8/8
Fission Windows 8/8 Enabled by default
Remote Processes 4
Google Location Service Key Found
Google Safebrowsing Key Found
Mozilla Location Service Key Found
Safe Mode false
Memory Size (RAM) 10.9 GB
Disk Space Available 31.1 GB
Crash Reports for the Last 3 Days
Report ID Submitted
All Crash Reports
Remote Processes
Type Count
Web Content 2 / 2
Extension 1
GPU 1
Add-ons
Name Type Version Enabled Location ID
Mozilla Android Components - Ads Telemetry extension 152.0.20260713.164047 true app-builtin ads@mozac.org
Mozilla Android Components - Browser Icons extension 152.0.20260713.164047 true app-builtin icons@mozac.org
Mozilla Android Components - Firefox Accounts WebChannel extension 152.0.20260713.164047 true app-builtin fxa@mozac.org
Mozilla Android Components - ReaderView extension 152.0.20260713.164047 true app-builtin readerview@mozac.org
Mozilla Android Components - Search Telemetry extension 152.0.20260713.164047 true app-builtin cookies@mozac.org
Web Compatibility Interventions extension 152.9.0 true app-builtin webcompat@mozilla.org
Legacy User Stylesheets
Active false
Stylesheets No stylesheets found
Graphics
Features
Window Device Pixel Ratios 3.75,3.75,3.75,3.75,3.75,3.75,3.75,3.75
Compositing WebRender
Font Visibility Debug Info Android 12+ - release_version_str=16, release_version=16, manufacturer=samsung, brand=samsung, model=sm-s908u, product=b0qsqw, chromebook=no
Asynchronous Pan/Zoom touch input enabled; autoscroll enabled; smooth pinch-zoom enabled
WebGL 1 Driver WSI Info EGL_VENDOR: Android
EGL_VERSION: 1.5 Android META-EGL
EGL_EXTENSIONS: EGL_ANDROID_front_buffer_auto_refresh EGL_ANDROID_get_native_client_buffer EGL_ANDROID_presentation_time EGL_EXT_surface_CTA861_3_metadata EGL_EXT_surface_SMPTE2086_metadata EGL_KHR_get_all_proc_addresses EGL_KHR_swap_buffers_with_damage EGL_ANDROID_get_frame_timestamps EGL_EXT_gl_colorspace_scrgb EGL_EXT_gl_colorspace_scrgb_linear EGL_EXT_gl_colorspace_display_p3_linear EGL_EXT_gl_colorspace_display_p3 EGL_EXT_gl_colorspace_display_p3_passthrough EGL_EXT_gl_colorspace_bt2020_hlg EGL_EXT_gl_colorspace_bt2020_linear EGL_EXT_gl_colorspace_bt2020_pq EGL_ANDROID_image_native_buffer EGL_ANDROID_native_fence_sync EGL_ANDROID_recordable EGL_EXT_create_context_robustness EGL_EXT_image_gl_colorspace EGL_EXT_pixel_format_float EGL_EXT_protected_content EGL_EXT_yuv_surface EGL_IMG_context_priority EGL_KHR_create_context EGL_KHR_create_context_no_error EGL_KHR_fence_sync EGL_KHR_gl_colorspace EGL_KHR_gl_renderbuffer_image EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_3D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_image EGL_KHR_image_base EGL_KHR_lock_surface EGL_KHR_mutable_render_buffer EGL_KHR_no_config_context EGL_KHR_partial_update EGL_KHR_reusable_sync EGL_KHR_surfaceless_context EGL_KHR_wait_sync
WebGL 1 Driver Renderer Qualcomm -- Adreno (TM) 730
WebGL 1 Driver Version OpenGL ES 3.2 V@0615.98 (GIT@0c393b63cf, I94e2bd5684, 1746191168) (Date:05/02/25)
WebGL 1 Driver Extensions GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_sync GL_OES_vertex_half_float GL_OES_framebuffer_object GL_OES_rgb8_rgba8 GL_OES_compressed_ETC1_RGB8_texture GL_AMD_compressed_ATC_texture GL_KHR_texture_compression_astc_ldr GL_KHR_texture_compression_astc_hdr GL_OES_texture_compression_astc GL_OES_texture_npot GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_read_format_bgra GL_OES_texture_3D GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_QCOM_alpha_test GL_OES_depth24 GL_OES_packed_depth_stencil GL_OES_depth_texture GL_OES_depth_texture_cube_map GL_EXT_sRGB GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_EXT_texture_type_2_10_10_10_REV GL_EXT_texture_sRGB_decode GL_EXT_texture_format_sRGB_override GL_OES_element_index_uint GL_EXT_copy_image GL_EXT_geometry_shader GL_EXT_tessellation_shader GL_OES_texture_stencil8 GL_EXT_shader_io_blocks GL_OES_shader_image_atomic GL_OES_sample_variables GL_EXT_texture_border_clamp GL_EXT_EGL_image_external_wrap_modes GL_EXT_multisampled_render_to_texture GL_EXT_multisampled_render_to_texture2 GL_OES_shader_multisample_interpolation GL_EXT_texture_cube_map_array GL_EXT_draw_buffers_indexed GL_EXT_gpu_shader5 GL_EXT_robustness GL_EXT_texture_buffer GL_EXT_shader_framebuffer_fetch GL_ARM_shader_framebuffer_fetch_depth_stencil GL_OES_texture_storage_multisample_2d_array GL_OES_sample_shading GL_OES_get_program_binary GL_EXT_debug_label GL_KHR_blend_equation_advanced GL_KHR_blend_equation_advanced_coherent GL_QCOM_tiled_rendering GL_ANDROID_extension_pack_es31a GL_EXT_primitive_bounding_box GL_OES_standard_derivatives GL_OES_vertex_array_object GL_EXT_disjoint_timer_query GL_KHR_debug GL_EXT_YUV_target GL_EXT_sRGB_write_control GL_EXT_texture_norm16 GL_EXT_discard_framebuffer GL_OES_surfaceless_context GL_OVR_multiview GL_OVR_multiview2 GL_EXT_texture_sRGB_R8 GL_KHR_no_error GL_EXT_debug_marker GL_OES_EGL_image_external_essl3 GL_OVR_multiview_multisampled_render_to_texture GL_EXT_buffer_storage GL_EXT_external_buffer GL_EXT_blit_framebuffer_params GL_EXT_clip_cull_distance GL_EXT_protected_textures GL_EXT_shader_non_constant_global_initializers GL_QCOM_texture_foveated GL_QCOM_texture_foveated2 GL_QCOM_texture_foveated_subsampled_layout GL_QCOM_shader_framebuffer_fetch_noncoherent GL_QCOM_shader_framebuffer_fetch_rate GL_EXT_memory_object GL_EXT_memory_object_fd GL_EXT_EGL_image_array GL_NV_shader_noperspective_interpolation GL_KHR_robust_buffer_access_behavior GL_EXT_EGL_image_storage GL_EXT_blend_func_extended GL_EXT_clip_control GL_OES_texture_view GL_EXT_fragment_invocation_density GL_QCOM_motion_estimation GL_QCOM_validate_shader_binary GL_QCOM_YUV_texture_gather GL_QCOM_shading_rate GL_QCOM_frame_extrapolation GL_IMG_texture_filter_cubic GL_QCOM_render_shared_exponent
WebGL 1 Extensions ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_float_blend EXT_frag_depth EXT_sRGB EXT_texture_filter_anisotropic MOZ_debug OES_element_index_uint OES_fbo_render_mipmap OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_astc WEBGL_compressed_texture_etc WEBGL_compressed_texture_etc1 WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_lose_context
WebGL 2 Driver WSI Info EGL_VENDOR: Android
EGL_VERSION: 1.5 Android META-EGL
EGL_EXTENSIONS: EGL_ANDROID_front_buffer_auto_refresh EGL_ANDROID_get_native_client_buffer EGL_ANDROID_presentation_time EGL_EXT_surface_CTA861_3_metadata EGL_EXT_surface_SMPTE2086_metadata EGL_KHR_get_all_proc_addresses EGL_KHR_swap_buffers_with_damage EGL_ANDROID_get_frame_timestamps EGL_EXT_gl_colorspace_scrgb EGL_EXT_gl_colorspace_scrgb_linear EGL_EXT_gl_colorspace_display_p3_linear EGL_EXT_gl_colorspace_display_p3 EGL_EXT_gl_colorspace_display_p3_passthrough EGL_EXT_gl_colorspace_bt2020_hlg EGL_EXT_gl_colorspace_bt2020_linear EGL_EXT_gl_colorspace_bt2020_pq EGL_ANDROID_image_native_buffer EGL_ANDROID_native_fence_sync EGL_ANDROID_recordable EGL_EXT_create_context_robustness EGL_EXT_image_gl_colorspace EGL_EXT_pixel_format_float EGL_EXT_protected_content EGL_EXT_yuv_surface EGL_IMG_context_priority EGL_KHR_create_context EGL_KHR_create_context_no_error EGL_KHR_fence_sync EGL_KHR_gl_colorspace EGL_KHR_gl_renderbuffer_image EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_3D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_image EGL_KHR_image_base EGL_KHR_lock_surface EGL_KHR_mutable_render_buffer EGL_KHR_no_config_context EGL_KHR_partial_update EGL_KHR_reusable_sync EGL_KHR_surfaceless_context EGL_KHR_wait_sync
WebGL 2 Driver Renderer Qualcomm -- Adreno (TM) 730
WebGL 2 Driver Version OpenGL ES 3.2 V@0615.98 (GIT@0c393b63cf, I94e2bd5684, 1746191168) (Date:05/02/25)
WebGL 2 Driver Extensions GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_sync GL_OES_vertex_half_float GL_OES_framebuffer_object GL_OES_rgb8_rgba8 GL_OES_compressed_ETC1_RGB8_texture GL_AMD_compressed_ATC_texture GL_KHR_texture_compression_astc_ldr GL_KHR_texture_compression_astc_hdr GL_OES_texture_compression_astc GL_OES_texture_npot GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_read_format_bgra GL_OES_texture_3D GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_QCOM_alpha_test GL_OES_depth24 GL_OES_packed_depth_stencil GL_OES_depth_texture GL_OES_depth_texture_cube_map GL_EXT_sRGB GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_EXT_texture_type_2_10_10_10_REV GL_EXT_texture_sRGB_decode GL_EXT_texture_format_sRGB_override GL_OES_element_index_uint GL_EXT_copy_image GL_EXT_geometry_shader GL_EXT_tessellation_shader GL_OES_texture_stencil8 GL_EXT_shader_io_blocks GL_OES_shader_image_atomic GL_OES_sample_variables GL_EXT_texture_border_clamp GL_EXT_EGL_image_external_wrap_modes GL_EXT_multisampled_render_to_texture GL_EXT_multisampled_render_to_texture2 GL_OES_shader_multisample_interpolation GL_EXT_texture_cube_map_array GL_EXT_draw_buffers_indexed GL_EXT_gpu_shader5 GL_EXT_robustness GL_EXT_texture_buffer GL_EXT_shader_framebuffer_fetch GL_ARM_shader_framebuffer_fetch_depth_stencil GL_OES_texture_storage_multisample_2d_array GL_OES_sample_shading GL_OES_get_program_binary GL_EXT_debug_label GL_KHR_blend_equation_advanced GL_KHR_blend_equation_advanced_coherent GL_QCOM_tiled_rendering GL_ANDROID_extension_pack_es31a GL_EXT_primitive_bounding_box GL_OES_standard_derivatives GL_OES_vertex_array_object GL_EXT_disjoint_timer_query GL_KHR_debug GL_EXT_YUV_target GL_EXT_sRGB_write_control GL_EXT_texture_norm16 GL_EXT_discard_framebuffer GL_OES_surfaceless_context GL_OVR_multiview GL_OVR_multiview2 GL_EXT_texture_sRGB_R8 GL_KHR_no_error GL_EXT_debug_marker GL_OES_EGL_image_external_essl3 GL_OVR_multiview_multisampled_render_to_texture GL_EXT_buffer_storage GL_EXT_external_buffer GL_EXT_blit_framebuffer_params GL_EXT_clip_cull_distance GL_EXT_protected_textures GL_EXT_shader_non_constant_global_initializers GL_QCOM_texture_foveated GL_QCOM_texture_foveated2 GL_QCOM_texture_foveated_subsampled_layout GL_QCOM_shader_framebuffer_fetch_noncoherent GL_QCOM_shader_framebuffer_fetch_rate GL_EXT_memory_object GL_EXT_memory_object_fd GL_EXT_EGL_image_array GL_NV_shader_noperspective_interpolation GL_KHR_robust_buffer_access_behavior GL_EXT_EGL_image_storage GL_EXT_blend_func_extended GL_EXT_clip_control GL_OES_texture_view GL_EXT_fragment_invocation_density GL_QCOM_motion_estimation GL_QCOM_validate_shader_binary GL_QCOM_YUV_texture_gather GL_QCOM_shading_rate GL_QCOM_frame_extrapolation GL_IMG_texture_filter_cubic GL_QCOM_render_shared_exponent
WebGL 2 Extensions EXT_color_buffer_float EXT_float_blend EXT_texture_filter_anisotropic MOZ_debug OES_draw_buffers_indexed OES_texture_float_linear OVR_multiview2 WEBGL_compressed_texture_astc WEBGL_compressed_texture_etc WEBGL_compressed_texture_etc1 WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
Target Frame Rate 60
WebGPU Default Adapter {
"navigator.gpu": null
}
WebGPU Fallback Adapter {
"navigator.gpu": null
}
GPU #1
Active Yes
Description Model: SM-S908U, Product: b0qsqw, Manufacturer: samsung, Hardware: qcom, OpenGL: Qualcomm -- Adreno (TM) 730 -- OpenGL ES 3.2 V@0615.98 (GIT@0c393b63cf, I94e2bd5684, 1746191168) (Date:05/02/25)
Vendor ID Qualcomm
Device ID Adreno (TM) 730
Driver Version OpenGL ES 3.2 V@0615.98 (GIT@0c393b63cf, I94e2bd5684, 1746191168) (Date:05/02/25)
RAM 0
Diagnostics
AzureCanvasBackend skia
AzureCanvasBackend (UI Process) skia
AzureContentBackend skia
AzureContentBackend (UI Process) skia
AzureFallbackCanvasBackend (UI Process) skia
CMSOutputProfile Empty profile data
Display0 1440x3088@60Hz scales:3.750000|1.000000 HDR
DisplayCount 1
GPUProcessPid 23241
Font Visibility Debug Info Android 12+ - release_version_str=16, release_version=16, manufacturer=samsung, brand=samsung, model=sm-s908u, product=b0qsqw, chromebook=no
Decision Log
HW_COMPOSITING
default available
OPENGL_COMPOSITING
default available
GPU_PROCESS
default available
WEBRENDER
default available
WEBRENDER_COMPOSITOR
default disabled Disabled by default Blocklisted; failure code FEATURE_FAILURE_DISABLED
WEBRENDER_PARTIAL
default available
WEBRENDER_SHADER_CACHE
default available
WEBRENDER_OPTIMIZED_SHADERS
default available
WEBRENDER_ANGLE
default available
env unavailable OS not supported Blocklisted; failure code FEATURE_FAILURE_OS_NOT_SUPPORTED
WEBRENDER_DCOMP_PRESENT
default available
user disabled User disabled via pref Blocklisted; failure code FEATURE_FAILURE_DCOMP_PREF_DISABLED
runtime unavailable Requires ANGLE Blocklisted; failure code FEATURE_FAILURE_DCOMP_NOT_ANGLE
WEBRENDER_SCISSORED_CACHE_CLEARS
default available
WEBGPU
default available
env blocklisted #BLOCKLIST_FEATURE_FAILURE_WEBGPU_ANDROID Blocklisted; failure code FEATURE_FAILURE_WEBGPU_ANDROID
HARDWARE_VIDEO_DECODING
default available
HARDWARE_VIDEO_DECODING_VULKAN
default available
user disabled User disabled via media.hardware-video-decoding-vulkan.enabled Blocklisted; failure code FEATURE_HARDWARE_VIDEO_DECODING_VULKAN_PREF_DISABLED
HARDWARE_VIDEO_ENCODING
default available
VP8_HW_DECODE
default unavailable Hardware codec not available Blocklisted; failure code FEATURE_FAILURE_DISABLED
VP9_HW_DECODE
default available
BACKDROP_FILTER
default available
CANVAS_RENDERER_THREAD
default available
ACCELERATED_CANVAS2D
default available
H264_HW_DECODE
default available
AV1_HW_DECODE
default unavailable Hardware codec not available Blocklisted; failure code FEATURE_FAILURE_DISABLED
HEVC_HW_DECODE
default available
VP8_HW_ENCODE
default unavailable Hardware codec not available Blocklisted; failure code FEATURE_FAILURE_DISABLED
VP9_HW_ENCODE
default unavailable Hardware codec not available Blocklisted; failure code FEATURE_FAILURE_DISABLED
H264_HW_ENCODE
default available
AV1_HW_ENCODE
default unavailable Hardware codec not available Blocklisted; failure code FEATURE_FAILURE_DISABLED
HEVC_HW_ENCODE
default available
GL_NORM16_TEXTURES
default available
WEBGPU_EXTERNAL_TEXTURE
default disabled Disabled by default Blocklisted; failure code FEATURE_FAILURE_DISABLED
runtime blocked WebGPU external textures are not supported on this Operating Sy Blocklisted; failure code WEBGPU_EXTERNAL_TEXTURE_UNSUPPORTED_OS
WEBGL
default available
VIDEO_HDR
default available
Media
Audio Backend aaudio
Max Channels 2
Preferred Sample Rate 48000
Roundtrip latency (standard deviation) ...
Codec Support Information
Codec Name Software Decoding Hardware Decoding Software Encoding Hardware Encoding
H264 Supported Supported Unsupported Unsupported
VP9 Supported Supported Unsupported Unsupported
VP8 Supported Unsupported Unsupported Unsupported
AV1 Supported Unsupported Unsupported Unsupported
HEVC Supported Supported Unsupported Unsupported
AAC Supported Unsupported Unsupported Unsupported
MP3 Supported Unsupported Unsupported Unsupported
Opus Supported Unsupported Unsupported Unsupported
Vorbis Supported Unsupported Unsupported Unsupported
FLAC Supported Unsupported Unsupported Unsupported
Wave Unsupported Unsupported Unsupported Unsupported
Output Devices
Name Group Vendor State Preferred Format Channels Rate Latency
Default audio output device Enabled All default: S16LE, support: S16LE S16BE F32LE F32BE 2 default: 44100, support: 44100 - 44100 128 - 441
Input Devices
Name Group Vendor State Preferred Format Channels Rate Latency
Default audio input device Enabled All default: S16LE, support: S16LE S16BE F32LE F32BE 1 default: 44100, support: 44100 - 44100 128 - 441
Content Decryption Modules Information
Key System Name Video Robustness Audio Robustness Capabilities Clear Lead
org.w3.clearkey {"persistent":"Optional","distinctive":"NotAllowed","sessionType":"[Temporary]","codec":{"decodingAndDecrypting":[],"decryptingOnly":["h264(all)","aac(all)","flac(all)","opus(all)","vp9(all)","av1(all)","vorbis(all)","vp8(all)"]}} No
com.widevine.alpha SW_SECURE_CRYPTO,SW_SECURE_DECODE SW_SECURE_CRYPTO {"persistent":"Optional","distinctive":"NotAllowed","sessionType":"[Temporary,PersistentLicense]","codec":{"decodingAndDecrypting":["h264(all)","vp9(all)","av1(all)"],"decryptingOnly":["aac(all)","flac(all)","opus(all)","vp8(all)","vp9(all)","av1(all)","vorbis(all)"]}} Yes
Environment Variables
Name Value
Remote Settings
Status OK
Last check 2026-07-16T11:25:55.000Z
Local timestamp 1784200112631
History
Status Date Infos
success Thu Jul 16 2026 14:08:32 GMT+0300 (Eastern European Summer Time) {}
Important Modified Preferences
Name Value browser.search.region HK
extensions.lastAppVersion 152.0.6
idle.lastDailyNotification 1784629032
media.gmp.storage.version.observed 1
network.cookie.CHIPS.lastMigrateDatabase 2
network.cookie.validation.lastEpoch 1
privacy.bounceTrackingProtection.hasMigratedUserActivationData true
privacy.purge_trackers.date_in_cookie_database 0
privacy.purge_trackers.last_purge 1784629032959
privacy.trackingprotection.allow_list.hasMigratedCategoryPrefs true
storage.vacuum.last.index 0
Important Locked Preferences
Name Value fission.autostart.session true
media.utility-process.enabled true
Accessibility
Activated true
Prevent Accessibility 0
Library Versions
Expected minimum version Version in use
NSPR 4.39 4.39
NSS 3.124 3.124
NSSSMIME 3.124 3.124
NSSSSL 3.124 3.124
NSSUTIL 3.124 3.124
Startup Cache
Disk Cache Path /data/user/0/org.mozilla.firefox/files/mozilla/0x4ruvoa.default/startupCache/startupCache.8.little
Ignore Disk Cache false
Found Disk Cache on Init true
Wrote to Disk Cache false
Internationalization & Localization
Application Settings
Requested Locales ["en-US"]
Available Locales ["ach","an","ar","ast","az","be","bg","bn","br","bs","ca","cak","cs","cy","da","de","dsb","el","en-CA","en-GB","eo","es-AR","es-CL","es-ES","es-MX","et","eu","fa","ff","fi","fr","fy-NL","ga-IE","gd","gl","gn","gu-IN","he","hi-IN","hr","hsb","hu","hy-AM","ia","id","is","it","ja","ka","kab","kk","km","kn","ko","lij","lo","lt","ltg","lv","meh","mix","ml","mr","ms","my","nb-NO","ne-NP","nl","nn-NO","oc","pa-IN","pl","pt-BR","pt-PT","rm","ro","ru","sk","sl","son","sq","sr","sv-SE","ta","te","th","tl","tr","trs","uk","ur","uz","vi","wo","xh","zam","zh-CN","zh-TW","en-US"]
App Locales ["en-US","en-CA","en-GB"]
Regional Preferences ["en-US"]
Default Locale "en-US"
Operating System
System Locales ["en-US"]
Regional Preferences ["en-US"]
Remote Debugging (Chromium Protocol)
Accepting Connections false
URL