Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

GIFs keep crashing Firefox

  • 8 valiny
  • 73 manana an'ity olana ity
  • 36 views
  • Valiny farany nomen'i Nu11ington

more options

Whenever I open a larger .gif image file hosted online, Firefox will lag, stop responding, then Windows error box pops up and I have to select "close this program" to exit Firefox.

Whenever I open a larger .gif image file hosted online, Firefox will lag, stop responding, then Windows error box pops up and I have to select "close this program" to exit Firefox.

Vahaolana nofidina

All Replies (8)

more options

Try to disable hardware acceleration in Firefox (you need to close and restart Firefox).

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.
more options

Neither of these solutions work for me. I'm suspecting it's a Firefox problem.

more options

Vahaolana Nofidina

Try see this help article:

more options

None of those solutions seem to work

more options

This is still a problem!!!!!! Very annoying since I frequent reddit, where a sizable portion of posts are gifs that will crash Firefox when I open them!

more options

I solved this by upgrading to Firefox 27 beta. It's supposed to release this month anyway!

more options

Note that installing a beta version will put you on the Beta update channel.
r Firefox 27.0 should be released next Tuesday (Feb 4), so do not forget to install the official release or you will keep receiving updates twice a week (Tuesday and Friday).

more options

Alrighty sounds good. Thanks for the info