Hampitsaha Fanitsiana

A user's guide to creating a screenshot of their problem for uploading to the support forum.

<!-- Note: The https://support.mozilla.org/en-US/kb/how-to-make-screenshots article includes instructions for KB contributors to create and edit screenshot images to use in KB articles. This article should be a guide for users who want to take a screenshot to include in a support forum post. This article should use "for" to separate instructions for Windows, Mac and Linux. The instructions should use the default, built-in tools and just focus on making and uploading an image. Resizing and annotating are not necessary. For reference on how to use the built-in tools see https://support.mozilla.org/en-US/kb/how-to-make-screenshots - Note that until https://bugzilla.mozilla.org/show_bug.cgi?id=718732 is fixed, Windows XP users will have to save their images as png (the default is bmp). --> A [http://en.wikipedia.org/wiki/Screenshot screenshot] is an image of your computer screen or portion of the screen. On the Mozilla Support forum, we don't want people to be shy about adding screenshots. A picture is worth a thousand words and can go a long way to help explain a problem. To take a screenshot, either use the Firefox Screenshots feature or else follow the directions given below to create a screenshot on your computer, iOS device or Android device. __TOC__ =Firefox Screenshots= To take a screenshot in Firefox using the Firefox Screenshots feature: [[T:contextmenu]] on an empty part of the page and select {menu Take Screenshot}. Alternatively, use the keyboard shortcut {for win,linux}{key Ctrl+Shift+S}{/for}{for mac}{key command+shift+S}{/for}. [[Image:Take a screenshot in Firefox|width=250]] {note} '''Tip:''' You can also [[Customize Firefox controls, buttons and toolbars|customize your Firefox toolbar]] to add a Screenshot button: # [[Template:customizefx29]] #*A special tab will open, where you can drag and drop items in or out of the overflow menu and the toolbar. #Drag the Screenshot [[Image:Fx88Customize-ScreenshotButton]] item to the toolbar. #Click {button Done}. {/note} To learn more about Firefox Screenshots, see [[Take screenshots on Firefox]]. {for win} = Create a screenshot on Windows = Once you have the screen presented the way you want for the screenshot: #Press the {key Print Screen} or {key Prnt Scrn} or {key prt sc} key (depending on your keyboard). This key is usually found in the upper right section of your keyboard. To capture only the active window, hold down the {key Alt} key at the same time. # Go to the Windows Start menu [[Image:Windows Icon|width=25]] and open up the Microsoft Paint program from the Programs list (look under Accessories). #;[[Image:Paint|width=300]] #Once Paint is open, click Paste and your screenshot will appear. #Save your image as a PNG file, in an easy-to-find location such as your desktop. #;[[Image:Save Screenshot|width=300]] You now have a screenshot that you can add to your forum post by clicking the Browse button below the Post a Reply box. == Tools == * [http://en.wikipedia.org/wiki/Microsoft_Paint Microsoft Paint] (included with Windows) * [http://en.wikipedia.org/wiki/Snipping_Tool Snipping tool] (included with Windows 7, Vista, Windows 8 and Windows 10) * [http://www.irfanview.com/ Irfanview] (Free) * [http://www.getpaint.net/ Paint .NET] (Free) * [http://www.xnview.com/en/index.html XNView] (Free) * [http://en.wikipedia.org/wiki/Category:Screenshot_software More screenshot software] {/for} {for mac} = Create a screenshot on Mac = Once you have the screen presented the way you want for the screenshot: *To capture the screen, hold down the {key command} key, as well as the {key Shift} key, as you press {key 3}. *To capture a specific section, hold down the {key command} key, as well as the {key Shift} key, as you press {key 4}; then select the area you want to copy. *To capture a specific window, hold down the {key command} key, as well as the {key Shift} key, as you press {key 4}; then press the {key spacebar}. You can then click on a window to capture it. As a result, a PNG file will be created and added to your desktop, called {filepath Picture 1}. You now have a screenshot that you can add to your forum post by clicking the Browse button below the Post a Reply box. == Tools == * [http://www.xnview.com/en/index.html XNView] (Free) * [http://en.wikipedia.org/wiki/Category:Screenshot_software More screenshot software] {/for} {for linux} = Create a screenshot on Gnu/Linux = Once you have the screen presented the way you want for the screenshot: *On Ubuntu, click the {menu Applications} menu, go to the {menu Accessories} folder, and select {menu Take Screenshot}. * In distributions using the KDE environment (Kubuntu, OpenSUSE, etc.), [http://en.wikipedia.org/wiki/KSnapshot KSnapshot] * In distributions using the Gnome desktop environment (Debian, Trisquel, Fedora, etc.), [http://en.wikipedia.org/wiki/Gnome-screenshot Gnome-screenshot] *In most other distributions, depending on your desktop manager, you may also use the {key Print Screen} or {key Prnt Scrn} key to capture your screenshot as follows: ** {key Print Screen}: whole screen ** {key Alt} + {key Print Screen}: current window ** {key Shift} + {key Print Screen}: selected rectangle on the screen ** {key Ctrl} combined with any of the above will copy the screenshot to the clipboard You now have a screenshot that you can add to your forum post by clicking the '''Browse''' button below the '''Post a Reply''' box. == Tools == * [http://shutter-project.org/ Shutter] is powerful screenshot tool available as a standard package in most Gnu/Linux distributions * [http://www.xnview.com/en/index.html XNView] (Free) * [http://en.wikipedia.org/wiki/Category:Screenshot_software More screenshot software] {/for} = Create a screenshot on iOS devices = Once you have the screen presented the way you want for the screenshot: #Press and hold the Sleep/Wake button, then immediately press the Home button. #Your screen will flash white for a second and the device will make a camera shutter noise (if the volume is on) to indicate that the screenshot has been taken. #The screenshot is now stored in your photos app for you to view. {note}'''iOS devices''': iPhone 6 devices & above, the Sleep/Wake button is on the right side of the device.{/note} = Create a screenshot on Android devices = How to take a screenshot on your Android phone or tablet depends on the particular device and Android version but here are two common methods: *Press and hold the Sleep/wake button and the volume-down button simultaneously until the screen flashes. *If the above did not work and your device has a home button, press and hold the home button and the power button simultaneously until the screen flashes. Afterwards, find the screenshot image in the Gallery app. :{note}'''Note:''' On Android phones running stock Android with Android version 9 (Pie) installed, you can simply press and hold the power/lock/unlock button, which will cause the Power Menu to display. From within the Power Menu, select Screenshot (the third option at the bottom of the menu) and a screenshot will automatically be saved to your gallery. {/note} <!-- Ref: https://support.mozilla.org/en-US/kb/adding-screenshots/revision/116638#w_taking-android-screenshots and https://support.mozilla.org/en-US/questions/1076863 --> If none of those methods work, you can visit an Android forum such as forums.androidcentral.com for help with your specific device. = More help = The [http://www.take-a-screenshot.org/ take-a-screenshot.org] website has instructions for taking a screenshot on Windows, Mac, Linux, iOS and Android devices.