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Firefox crashes

  • 3 replies
  • 1 has this problem
  • 2 views
  • Paskiausią atsakymą parašė John99

brianl123
brianl123

Yesterday, Firefox was hanging. When I re-set it, I can get the main screen, but I get an error message that says:"server not found" when I try to do a search. I've also done the following: disabled plug-ins, checked for viruses and malware. I pulled up a list of crash reports, but when I right click on the most recent one and click "open link in new tab", the tab comes up as "problem loading page". I've also tried typing in "APPDATA..." etc. In the "run" pop-up window, but I get another pop-up window stating that the location is not available.

Yesterday, Firefox was hanging. When I re-set it, I can get the main screen, but I get an error message that says:"server not found" when I try to do a search. I've also done the following: disabled plug-ins, checked for viruses and malware. I pulled up a list of crash reports, but when I right click on the most recent one and click "open link in new tab", the tab comes up as "problem loading page". I've also tried typing in "APPDATA..." etc. In the "run" pop-up window, but I get another pop-up window stating that the location is not available.

All Replies (3)

iamjayakumars
iamjayakumars

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and paste them into your response here.

SubmittedCrashReports-Win7

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

________________________________________________________________________________

Try in safemode

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor

Hi Jay, FYI, there are some follow-ups here: https://support.mozilla.org/questions/995284

John99
John99

I will close this thread now as it is continued in another thread as noted above.