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When emailing via Firefox, the keyboard doesn't work properly

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Loweslodge
Loweslodge
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I use a HP Probook 4310s with Windows 7 professional. Recently, when I use my Virgin media email account via Firefox, the keyboard has started to give problems. Essentially, when I hit the return key, it can take up to 10 seconds for it to return and sometimes when I start typing, the curser moves to somewhere else on the screen. I have already uninstalled Firefox followed by a reinstall but the problem continues.If I use Google Chrome, there is no problem. HELP PLEASE

I use a HP Probook 4310s with Windows 7 professional. Recently, when I use my Virgin media email account via Firefox, the keyboard has started to give problems. Essentially, when I hit the return key, it can take up to 10 seconds for it to return and sometimes when I start typing, the curser moves to somewhere else on the screen. I have already uninstalled Firefox followed by a reinstall but the problem continues.If I use Google Chrome, there is no problem. HELP PLEASE

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Amit Kumar Thakur
Amit Kumar Thakur
  • Locale Leader
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Hello,

Try disabling graphics hardware acceleration. Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches.

You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).

Then perform these steps:

  • Click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
  • In the Firefox options window click the Advanced tab, then select "General".
  • In the settings list, you should find the Use hardware acceleration when available checkbox. Uncheck this checkbox.
  • Now, restart Firefox and see if the problems persist.

Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:

Did this fix your problems? Please report back to us!

Thank you.

smo
smo
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The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Let us know if it helped!