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Tried all steps but whitesmoke won't go away even when deleted. OE not conrtaminated so will delete FF. Suggestions?

Firefox Troubleshooting
millerTAM replied
millerTAM
millerTAM

whitesmoke downloaded without prompt and took control of my Firefox. Tried all the procedures and appeared to have disabled and then deleted it, rebooted and reinstalled FF but it is still there!! It did not affect OE so unless I can get rid of my FF contamination its no more FF for me. Any suggestions to save FF? Tom

whitesmoke downloaded without prompt and took control of my Firefox. Tried all the procedures and appeared to have disabled and then deleted it, rebooted and reinstalled FF but it is still there!! It did not affect OE so unless I can get rid of my FF contamination its no more FF for me. Any suggestions to save FF? Tom

All Replies (3)

user633449
user633449

Unfortunately Whitesmoke is pretty nasty. Try to Reset firefox Refresh Firefox - reset add-ons and settings, it's usually successful at removing it

RodKastelle
RodKastelle

Chosen Solution

I went to Tools, then to Add-ons, then to WhiteSomke and clicked on Remove. That worked for me.