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I just purchased the VPN but installation failed. Is this a scam ? I am using IOS 12.7.6. How can I get my money back !!!

Firefox Installation and updates
James replied
jeannoelwetterwald
jeannoelwetterwald

I just purchased the VPN but installation failed. Is this a scam ? I am using IOS 12.7.6. How can I get my money back !!!

I just purchased the VPN but installation failed. Is this a scam ? I am using IOS 12.7.6. How can I get my money back !!!

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James
James
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  • Top 10 Contributor

As stated on https://www.mozilla.org/products/vpn/download/ you need macOS 13.0 or later and for iPhone you need iOS 17.0 or later to run.

As Mozilla VPN is a premium product you can use the form on https://support.mozilla.org/en-US/questions/new/mozilla-vpn/form to post a direct ticket for support.

Note the form link will only load for a Mozilla Account that has the Mozilla VPN subscription.

Modified by James

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