Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Recipients' addresses don't fully appear from the address book or they disappear when I click send on an email

  • Atsakymų nėra
  • 0 have this problem
jmpemberton4
jmpemberton4

For a few weeks now I have been unable to obtain email addresses from my bt address book when sending emails. If I type an address it often disappears when I press send. This makes it nearly impossible to send to a team list.

BT tell me that the email set-up is working well and it must be a server problem. They suggested clearing the history and cache on FireFox which I have done but no change.

Other servers seem to be ok but I don't really wish to change from Fire Fox which I have used for years and well set up.

Please could anyone advise?

For a few weeks now I have been unable to obtain email addresses from my bt address book when sending emails. If I type an address it often disappears when I press send. This makes it nearly impossible to send to a team list. BT tell me that the email set-up is working well and it must be a server problem. They suggested clearing the history and cache on FireFox which I have done but no change. Other servers seem to be ok but I don't really wish to change from Fire Fox which I have used for years and well set up. Please could anyone advise?

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.