Join the Mozilla’s Test Days event from Dec 2–8 to test the new Firefox address bar on Firefox Beta 134 and get a chance to win Mozilla swag vouchers! 🎁

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

No text in firefox dialog boxes (save password, downloads)

  • 10 replies
  • 1 has this problem
  • 15 views
  • Paskiausią atsakymą parašė Archund

more options

There is no text in the dialog boxes in Firefox. I mainly notice it with the password and download dialog boxes, as i get those frequently. I have tried reinstalling Firefox, but that didn't help. I have tried using firefox in troubleshoot mode and get the same results. I have also deleted all Mozilla folders on my pc between installs in hope of fixing the problem, but nothing changed. The folders I deleted were in the Local, LocalLow, and Roaming folders. Other dialog boxes seem to work fine. It has been this way for about a year, and don't remember what caused it, as I didn't really notice it until I had to download something, and didn't have time to troubleshoot at the time. I would like some guidance on how to fix this issue.

There is no text in the dialog boxes in Firefox. I mainly notice it with the password and download dialog boxes, as i get those frequently. I have tried reinstalling Firefox, but that didn't help. I have tried using firefox in troubleshoot mode and get the same results. I have also deleted all Mozilla folders on my pc between installs in hope of fixing the problem, but nothing changed. The folders I deleted were in the Local, LocalLow, and Roaming folders. Other dialog boxes seem to work fine. It has been this way for about a year, and don't remember what caused it, as I didn't really notice it until I had to download something, and didn't have time to troubleshoot at the time. I would like some guidance on how to fix this issue.
Pridėtos ekrano nuotraukos

All Replies (10)

more options

Is this with all websites/pages, some, a few?

Start Firefox using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?

more options

It is with all pages as far as Ive seen. I have already tried safemode, the problem persists.

more options

If the problem happens in troubleshoot mode, the problem may be caused by preferences. See the link below and the articles linked there.

https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#w_the-problem-happens-in-21troubleshoot-modesf22safe-modesf

more options

Use these links to create a new profile. Use this new profile as is. Is the problem still there?

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles


Type about:profiles<enter> in the address box.

more options

I created a new profile and used it as is, making sure to restart the browser. The problem persisted.

more options

I have checked the preferences as well, but I am not sure what the cause could be. I tried reverting all changes in the preferences, but that didn't seem to do anything, and a few of the changed preferences could not be reverted.

more options

The issue may not be caused by Firefox. Did you try general troubleshooting?

https://support.mozilla.org/en-US/kb/troubleshoot-and-diagnose-firefox-problems

more options

Yes, I have tried everything in general troubleshooting, and nothing seems to help. If the problem is not caused by firefox, what could be causing the problem? I have not had a similar issue with any other application.

more options

Outside my knowledge but perhaps the "Visual C++ installation" in Windows? https://support.mozilla.org/en-US/questions/1351250#answer-1444979

Otherwise, a mystery to me. What is the second (from the left) of your first screenshots? Can I replicate that or any of the others in my browser?

more options

Ill look into it. The second image from the left is the dialog box that opens when you download something in firefox.