Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More
This thread was archived. Jei jums reikia pagalbos, užduokite naują klausimą.
Solved Archyvinta

Two-step authentication : options not working (disable option + new secure codes) on both IOS and MAC (FF 65.0.1)

Firefox Privacy and security
teofile replied Prieš 7 metus
teofile
teofile

I'm unable to turn off two-step authentication (i messed up my Google Authenticator) 2 active sessions on last IOS version and last OSX version. On both : i'm not able to deactivate the two-step authentication or request new secure codes (clicks unresponsive). 'refresh status' used but issue remains (https://accounts.firefox.com/settings/two_step_authentication)

I'm unable to turn off two-step authentication (i messed up my Google Authenticator) 2 active sessions on last IOS version and last OSX version. On both : i'm not able to deactivate the two-step authentication or request new secure codes (clicks unresponsive). 'refresh status' used but issue remains (https://accounts.firefox.com/settings/two_step_authentication)
teofile
teofile Klausimą uždavęs asmuo
Skaityti atsakymą kartu su kontekstu

Chosen Solution

thanks. Password changed but 2FA options not working. 'Solved' with a new FFsync account and merging data. Thanks folks

All Replies (4)

WestEnd
WestEnd

Did you try to reset the Google Authenticator before hand?

teofile
teofile Klausimą uždavęs asmuo

thanks for your reply. i'm using the Google Authenticator for other provider but I lost the entry for FF sync. But whether or not Google Authenticator is working, I don't see why I can't disable these options ?

cor-el
cor-el
  • Moderatorius

If you can't use the Google Authenticator and also do not have recovery codes you can then try to reset the password to see if that gives a link to access the settings page on the accounts.firefox.com website. You need a fresh login to this website to be able the toggle the 2FA setting.

'(fixed some typos)

Modified by cor-el

teofile
teofile Klausimą uždavęs asmuo

Chosen Solution

thanks. Password changed but 2FA options not working. 'Solved' with a new FFsync account and merging data. Thanks folks