Firefox crashing
Firefox began crashing a few days ago and has crashed during each log in and use today. Most recently trying to download and print documents. I have disabled all extensions, have text file of the Third=Party modules and Submitted Crash Reports.
All Replies (2)
Hey! I am so sorry you're experiencing this problem! Let me list We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
The crash report is several pages of data. We need the report numbers to see the whole report.
- Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted (and Unsubmitted, if any) Crash Reports will appear, similar to the one shown below.
- Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.
Note: If a recent Report ID does not start with bp- click on it to submit the report.
(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
Thank you for your help!
More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
These are the crash reports data I previously submitted. All start with "bp".
Submitted Crash Reports Report ID Date Submitted bp-d7615beb-6130-4686-89e2-14bee0251017 10/17/2025, 4:00 PM View bp-932cbffa-ac7f-4635-9d89-c5bc30251017 10/17/2025, 4:00 PM View bp-7b5d1bbb-148c-4e6d-becb-6a3190251017 10/17/2025, 4:00 PM View bp-32171414-6212-49aa-b054-f58cf0251017 10/17/2025, 4:00 PM View bp-6e0e054e-b4bd-4fe6-8c93-bafbf0251017 10/17/2025, 4:00 PM View bp-941ed911-8471-475d-8c88-5a52e0251017 10/17/2025, 4:00 PM
Report ID Date Submitted bp-8963138b-1085-4f91-a265-e66a30251017 10/17/2025, 4:17 PM
Thank you for your assistance