Firefox Community Forum

When I try to go into my google account for any reason and a few other websites, it will say use passkey or try another way. I have done both several times and Firefox ALWAYS FREEZES and I have to force quit. I have reinstalled Firefox, gotten rid of all cookies and cache, gotten rid of extensions and everything I could do from the help website but nothing seems to work. I have also reinstalled Firefox but the same thing keeps happening. I need HELP!

I get the message: We're Sorry Firfox had a problem and crashed. We'll try to restore your tabs and windows. To help us diagnose and fix this problem, you can send us a crash report. I sent the crash report multiple times.

I added a screenshot of my MacBook Air info.

The details are: AvailablePhysicalMemory: 1700704256 AvailableSwapMemory: 0 BackgroundTaskMode: 0 BuildID: 20260216153405 CrashTime: 1773448580 DOMFissionEnabled: 0 DOMIPCEnabled: 0 HeadlessMode: 0 InstallTime: 1772203700 LastStartupWasCrash: 1 MacAvailableMemorySysctl: 75 MacMemoryPressure: Normal MacMemoryPressureCriticalTime: Unset MacMemoryPressureNormalTime: 1773448580 MacMemoryPressureSysctl: 1 MacMemoryPressureWarningTime: Unset MozCrashReason: MOZ_CRASH(NS_ERROR_OMNIJAR_OR_DIR_MISSING) ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox PurgeablePhysicalMemory: 248750080 ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 15923 StartupCacheValid: 0 StartupCrash: 1 StartupTime: 1773448579 SubmittedFrom: Client Throttleable: 1 TotalPhysicalMemory: 8589934592 UptimeTS: 1.104864563 Vendor: Mozilla Version: 148.0 This report also contains technical information about the state of the application when it crashed.

Moderator note: This question has been edited to fill the Firefox version field (based on the info submitted).

Not sure if "browse" is the correct topic but here we go:

After a random crash (I don't remember the details, been a while) I've "refreshed" Firefox. Following that I started to have some problems with Google Meet. Haven't had any for years and suddenly when i open Google Meet (working from home and using Google Meet as an online meeting platform daily), everything becomes unresponsive. I can't change tab, cannot close Firefox from the close button, nothing. I open the Windows Task Manager and End Task manually to close the window so I can restart the browser. After restarting Firefox and launch Google Meet, it doesn't crash.

The other problem is when I try to watch something on Netflix, I hear the sound, see the subtitles but the video content is not present. It's just black screen with UI on it. Yes, I checked the DRM setting and no, other streaming services that I use don't have this problem. I can bypass this by launching Firefox in troubleshoot mode but I want to use my extensions. I even tried to enable them one-by-one to see if anyone causing problems but even when I disable all of my extensions like in the troubleshoot mode I'm still having the same problem.

I tried several solutions that I found on reddit etc. but nothing worked so far. I also re-installed Firefox and nothing changed.

Please help me before I lose my mind (:

A user I am servicing uses Firefox every day. They are on Windows 11. Every afternoon (sometimes at other times), Firefox stops working and loses its internet connection (everything else on their computer continues to be connected).  When they close and restart Firefox to reconnect, it then tells me the user that they are using an old profile and need to create a new one.  They're able to re-log into their Firefox account, which eventually resyncs all their data, but they then have to re-sign into everything, which is a major inconvenience.  The only workaround the I have found is to reinstall Firefox, ever time this happens which then allows the user to use all their settings until they have to repeat the process the next day (i.e., everything remains signed in and/or logging back in is easier than described above).

Windows 2026-02 Preview Update (KB5077241) causes Acer laptop to crash when firefox opens when computer is started. Only on this laptop, other computers are unaffected. Firefox is the newest version and like mentioned, all other computers run the same security programs and vpn. The windows update needed to be uninstalled on the Acer laptop for it to operate correctly.

Dear Support Team,

I am currently experiencing a very frustrating issue with Firefox. I have been using it for many years, and it has always been my preferred and most comfortable browser for my daily work. I depend on it heavily, as all my bookmarks and other important information are stored there.

Over the past few weeks, Firefox has been crashing more than ten times a day. I have already tried all the troubleshooting steps suggested in forums and through AI-based support, but none of them have resolved the problem. I also attempted to install and use the Firefox Beta version, but the issue still continues.

In our environment, other users and devices are not encountering this problem, so it does not appear to be related to internal firewall or antivirus restrictions.

Could you please assist me in troubleshooting this issue? I have attached the error screen that appears after the crash along with the crash report for your reference.

No reports shows on about:crashes

Best regards