New Thunderbird
‘I keep getting a drop down panel which says 'Thunderbird can't update to the latest version', and then tells me how to Download Thunderbird. I have followed this three times now. 'I DO HAVE the latest version 'and paid money. Can you stop this panel coming up every time?
All Replies (7)
Please post the version number currently installed. And ...
- Open Settings
- Scroll to and click on "Config Editor"
- Paste in app.update.log and set it to "true".
- Restart Thunderbird.
- Open the Help > About dialog.
- Open Tools > Developer Tools > Error Console
From Error Console please copy/paste everything starting with "AUS:" into a new comment in this bug. Thanks!
Thanks for that Wayne. I got down to 6. OK, but not sure what you mean by 'please copy/paste everything starting with "AUS:" into a new comment in this bug'. There's loads of stuff starting with AUS, where do they copy and paste to? Sorry, not very computer savvy!
Bob
Paste all the AUS lines here as a reply
AUS:SVC UpdateManager:_loadXMLFileIntoArray - XML file does not exist. path: C:\ProgramData\Mozilla-1de4eec8-1241-4177-a864-e594e8d1fb38\updates\D78BF5DD33499EC2\active-update.xml AUS:SVC Creating UpdateService AUS:SVC Logging current UpdateService status: AUS:SVC UpdateService.canUsuallyCheckForUpdates - able to check for updates AUS:SVC UpdateService.canCheckForUpdates - able to check for updates AUS:SVC getCanApplyUpdates - testing write access C:\ProgramData\Mozilla-1de4eec8-1241-4177-a864-e594e8d1fb38\updates\D78BF5DD33499EC2\update.test AUS:SVC isServiceInstalled - returning true AUS:SVC shouldUseService - returning true AUS:SVC getCanApplyUpdates - bypass the write checks because the Windows Maintenance Service can be used AUS:SVC isServiceInstalled - returning true AUS:SVC shouldUseService - returning true AUS:SVC getCanStageUpdates - able to stage updates using the service AUS:SVC Elevation required: false AUS:SVC Other instance of the application currently running: false AUS:SVC Downloading: false AUS:SVC End of UpdateService status AUS:SVC isServiceInstalled - returning true AUS:SVC shouldUseService - returning true AUS:SVC getCanStageUpdates - able to stage updates using the service AUS:SVC isServiceInstalled - returning true AUS:SVC shouldUseService - returning true AUS:SVC getCanStageUpdates - able to stage updates using the service AUS:SVC Checker: checkForUpdates, force: true AUS:SVC Creating UpdateService AUS:SVC Logging current UpdateService status: AUS:SVC UpdateService.canUsuallyCheckForUpdates - able to check for updates AUS:SVC UpdateService.canCheckForUpdates - able to check for updates AUS:SVC getCanApplyUpdates - testing write access C:\ProgramData\Mozilla-1de4eec8-1241-4177-a864-e594e8d1fb38\updates\D78BF5DD33499EC2\update.test AUS:SVC isServiceInstalled - returning true AUS:SVC shouldUseService - returning true AUS:SVC getCanApplyUpdates - bypass the write checks because the Windows Maintenance Service can be used AUS:SVC isServiceInstalled - returning true AUS:SVC shouldUseService - returning true AUS:SVC getCanStageUpdates - able to stage updates using the service AUS:SVC Elevation required: false AUS:SVC Other instance of the application currently running: false AUS:SVC Downloading: false AUS:SVC End of UpdateService status AUS:SVC UpdateService.canUsuallyCheckForUpdates - able to check for updates AUS:SVC UpdateService.canCheckForUpdates - able to check for updates AUS:SVC waitForOtherInstances - beginning polling AUS:SVC waitForOtherInstances - no other instances found, exiting AUS:SVC Checker:getUpdateURL - update URL: https://aus.thunderbird.net/update/6/Thunderbird/102.9.0/20230310165821/WINNT_x86_64-msvc-x64/en-GB/release/Windows_NT%2010.0.0.0.19045.2728%20(x64)/ISET:SSE4_2,MEM:8061/default/default/update.xml?force=1 AUS:SVC Checker:checkForUpdates - sending request to: https://aus.thunderbird.net/update/6/Thunderbird/102.9.0/20230310165821/WINNT_x86_64-msvc-x64/en-GB/release/Windows_NT%2010.0.0.0.19045.2728%20(x64)/ISET:SSE4_2,MEM:8061/default/default/update.xml?force=1 AUS:SVC Checker:onLoad - request completed downloading document AUS:SVC Checker:onLoad - Getting sslStatus failed. AUS:SVC Checker:onLoad - there was a problem checking for updates. Exception: TypeError: this._request.responseXML is null AUS:SVC Checker:onLoad - request.status: 302 AUS:SVC getStatusTextFromCode - transfer error: Update XML file not found (404), default code: 404 AUS:SVC UpdateService:removeDownloadListener - Warning: Didn't remove non-existent listener
Are you using Avast? https://bugzilla.mozilla.org/show_bug.cgi?id=1791719#c3
If not, what AV are you using?
I don't think I am using Avast, but then I don't know what an AV is in your world! (In mine it is the Authorised Version of the Bible.)
Bob
AV=AntiVirus software
You are using Windows 10. So please start windows in safe mode and see if the Thunderbird problem goes away. https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode