I can't log in on a new iPad to sync
When attempting to login to Firefox on a new-to-me iPad, the QR pairing to desktop method fails. When I try to login using email, it fails before taking me to the password entry page. It says "unexpected error".
I'm not using a VPN.
I'm using mac OS 15.7.5 and iOS 12.5.8.
I have pairing on my iPhone and it works well.
선택된 해결법
Ah that matches with the other details — I realize the user agents get confusing, but specifically iPads trying to enforce a "desktop experience" report as something else, in this case it's approximately the underlying system version.
That said this user agent data matches unfortunately with the iOS version, being Firefox v108 or older from circa 2020–22 that supported iOS 12 back in the day (so the device is probably something like the first iPad Air or iPad mini 2/3). The last Firefox to support such device was probably v38.x in 2021, as the next one: https://www.firefox.com/en-US/firefox/ios/39.0/system-requirements/ specifies iOS 13+ … I'm afraid such an outdated version won't be able to exchange secrets with the accounts functionality to sign into Sync in any meaningful way:(
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I'm not sure iOS 12.5.8 will be able to run any recent version of Firefox from the past several years, so chances are you'll be on an unsupported version from half a decade ago which might not be able to connect to the current account system.
If you look for your Firefox iOS version in settings, or visit https://www.whatsmybrowser.org/ using that browser and posting here the shortcode it tells you in the blue header?
Weirdly it says I'm using Safari 13. I'm in Firefox for sure. The blue line URL is whatsmybrowser.org/b/8PVNF
The iPad is older for sure, my Mom passed hers on to me. I don't even see an option to update the iOs.
Thank you for the response.
선택된 해결법
Ah that matches with the other details — I realize the user agents get confusing, but specifically iPads trying to enforce a "desktop experience" report as something else, in this case it's approximately the underlying system version.
That said this user agent data matches unfortunately with the iOS version, being Firefox v108 or older from circa 2020–22 that supported iOS 12 back in the day (so the device is probably something like the first iPad Air or iPad mini 2/3). The last Firefox to support such device was probably v38.x in 2021, as the next one: https://www.firefox.com/en-US/firefox/ios/39.0/system-requirements/ specifies iOS 13+ … I'm afraid such an outdated version won't be able to exchange secrets with the accounts functionality to sign into Sync in any meaningful way:(
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